Patient Services Partner - Critical Care Unit- Regular Part-time 2025-14872 (2025-14872)

Sunnybrook; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading healthcare institution in Toronto is seeking a Patient Service Partner to assist in providing patient care and support services. The ideal candidate should have a PSW Certificate, experience in a critical care setting, and strong communication skills. This role requires working closely with the healthcare team to ensure high-quality patient care and engagement with patients and visitors.

Qualifications

• Minimum Grade 11 or equivalent.
• PSW Certificate required.
• Infection Prevention and Control Certificate required.
• Two years of related health care experience.

Responsibilities

• Assist with patient care and decontamination.
• Provide support services to the team.
• Liaise with patients and visitors demonstrating excellent customer service.

Skills

Excellent communication skills

Interpersonal skills

Ability to work under pressure

Education

PSW Certificate or completed PSP course

Minimum Grade 11 education

Infection Prevention and Control Certificate

Job description

Overview

Summary Of Duties: Working with the professional team, the Patient Service Partner participates in the caring of patients by providing a variety of support services to the team and patients. Participates as a member of the team in a manner that reflects the Hospital philosophy and mission of service and promotes and maintains good public relations with patients, visitors and Hospital staff. Patient Service Partner working in the CrCu will be required to assist with patient care; decontamination of patients care areas and equipment.

Qualifications/Skills

• Minimum Grade 11 or equivalent as recognized by the Province of Ontario Ministry of Education
• PSW Certificate or completed the Sunnybrook PSP (formerly PSA) course required
• Infection Prevention and Control Certificate required
• Ability to read and write English
• Two (2) years of related health care experience
• Recent PSP experience required, in critical care setting preferred
• Recent PSP experience and experience mobilizing patients required
• Must be accustomed to high patient acuity
• Excellent communication and interpersonal skills
• Proven ability to work under pressure and to handle various tasks within a limited time frame
• Flexibility and willingness to take direction
• Must have attended WHMIS training
• Must be prepared and able to use all personal protective equipment
• Liaises with patients and visitors on a regular basis demonstrating excellent customer service