Passenger Services & Scheduling Specialist

Cincinnati Metro; Ganges; On-site; CAD 40,000 - 50,000; Full time

Job summary

A public transportation service in British Columbia is seeking a dedicated customer service representative. In this role, you will respond to a variety of customer inquiries, provide routing information, and maintain accurate passenger records. Ideal candidates should have good communication skills, problem-solving abilities, and a high school diploma, with preference given to those with an Associate's Degree. This position offers the chance to work in a team-oriented environment focused on service excellence.

Qualifications

• Two to four years of related experience is required.
• Ability to work in compliance with Metro's safety and security policies.
• Familiarity with Metro's fixed routes.

Responsibilities

• Respond to high volume of inquiries regarding schedules and fares.
• Assist riders with routing information via phone and email.
• Provide feedback to passengers and document interactions.
• Maintain up-to-date records in the customer database.

Skills

Excellent verbal and non-verbal communication

Problem-solving skills

Energetic and takes initiative

Accountability and honesty

Education

High School Graduate

Associate's Degree (preferred)

Tools

COM system

Trapeze

TransitMaster

eFare

Word processing software

Spreadsheets

Job description

A public transportation service in British Columbia is seeking a dedicated customer service representative. In this role, you will respond to a variety of customer inquiries, provide routing information, and maintain accurate passenger records. Ideal candidates should have good communication skills, problem-solving abilities, and a high school diploma, with preference given to those with an Associate's Degree. This position offers the chance to work in a team-oriented environment focused on service excellence.