Passenger Services Agent ($18.25/h) YOW

Swissport; Ottawa; On-site; CAD 30,000 - 60,000; Full time

Job summary

A global leader in aviation services is seeking a Passenger Services Agent in Ottawa. This role involves providing essential passenger services, such as reservations, ticketing, and baggage processing. The ideal candidate will possess excellent communication skills in both English and French and have a strong attention to detail. Successful applicants will receive competitive pay, paid training, and benefits including group insurance and free parking. Join a diverse team committed to high standards in customer service.

Benefits

Competitive pay

Paid training

Group benefits (Insurance, RRSPs, etc.)

Free Parking

Uniform

Qualifications

• 1+ years of relevant work experience in a fast-paced environment.
• Ability to follow processes and procedures.
• Must be at least 18 years old.

Responsibilities

• Inspect and verify passenger documentation.
• Manage passenger baggage processing.
• Assist passengers through arrival and check-in processes.
• Comply with all security requirements.
• Produce all required work-related documentation.

Skills

Excellent communication skills (written/verbal) in English and French

Attention to detail

Self-motivated

Education

High School diploma or GED equivalent

Tools

Airline-specific computer reservation/ticketing software

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - “To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things, and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

Passenger Services Agent provides all necessary and required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check‑in, jetway operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

Your activities

• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Manage passenger baggage processing including handling and fee calculation if applicable
• Assist passengers as needed through arrival and check‑in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers, and passengers needing wheelchair assistance
• Direct passengers through Customs, Immigration, and Quarantine, as required
• Make public address announcements as required
• Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate‑checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
• Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
• Operate equipment to include the jetway, computer keyboards, and carrier‑specific reservation/ ticketing software
• Produce all required, work‑related documentation
• Other duties as assigned

Your profile

• Excellent communication skills (written/verbal) in English, and French
• High School diploma or GED equivalent
• Willingness and flexibility to work various hours and shifts
• Eligible to work in Canada and have a valid, open work permit.
• Be flexible to work different shifts (days, evenings, nights, weekends, holidays)
• Minimum 1 year of relevant work experience in a fast‑paced environment
• Attentive to detail and committed to continuous improvement
• Self‑motivated and able to work independently
• Ability to follow processes and procedures, take a flexible approach when required
• Must be able to type and learn airline‑specific computer reservation/ ticketing software
• Must be at least 18 years old
• Must be willing to work in inclement weather

What We Offer

• Competitive pay
• Paid training
• Group benefits (Insurance, RRSPs, etc.)
• Free Parking
• Uniform

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!