Other Service Line - Business Analyst - BIZANT

Diamondpick; Canada; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading Canadian financial institution seeks an AWS Solution Architect for their Digital Workplace team, offering a hybrid work model in Toronto. The role involves advising clients on their digital workplace transformations, overseeing large programs, and delivering solutions using AWS and ServiceNow technologies. The ideal candidate possesses significant expertise in digital workplace technologies, including experience with voice and chatbots. Compensation is competitive at $90/hr CAD, reflecting the seniority and specialization of the role.

Qualifications

• 5+ years' experience as a technology strategist in AWS and ServiceNow.
• Experience leading large-scale digital workplace transformations.
• Strong strategic and advisory skills in digital transformation.

Responsibilities

• Provide technology advisory services on digital workplace strategy.
• Lead large digital workplace transformation programs.
• Create technology differentiation ensuring high-quality solutions.

Skills

AWS Connect

ServiceNow VA

Voice bots and chatbots

Employee Experience tools (Nexthink, Aternity, Lakeside Systrack)

Workplace Analytics

Digital Adoption

Job description

Job Description: Role - AWS Solution Architect- Digital Workplace

TD Bank

Hybrid, 3 days onsite

Toronto, ON

$90/hr CAD

Background Verification & Compliance

• BGV must fully clear
• L1 must be conducted in person
• End client assets required
• Subcontracting permitted by end client

Part of team of digital workplace transformation leaders and evangelists on future of work who specialize in leading organizations through digital workplace transformation by leveraging emerging workplace technologies. You will work on customer engagements to define, sell and guide customers on initiatives in the areas of digital workplace strategy, employee experience transformation, workplace modernization, organizational change and smart workspace design.

Role and Responsibilities

• Provide technology advisory services to Client Executives on their digital workplace strategy & roadmap.
• Lead large digital workplace transformation programs as a trusted Technology advisor to clients working with multiple client stakeholders, business groups and service providers.
• Provide best-fit architectural solutions, technology consultation, assist in defining scope and sizing of work, create technology differentiation to ensure high quality technical solutions and thought leadership for digital workplace.
• Manage a range of stakeholders and subject matter experts to ensure alignment to business needs.
• Liase with various integration forums and internal governance committees
• Strategic and Large deal advisory - Lead integrated solutions for large proposals or client programs (digital workplace).
• Program manage large consulting/advisory engagements for digital workplace.

Required - Mandatory

• Experience in on AWS and ServiceNow related Digital Workplace - AWS Connect, AWS Bedrock, AWS Lex, AWS Polly, ServiceNow VA and workflow.
• Must have at least one large-scale next-gen Digital workplace transformation that includes voice bots, chatbots, experience and dashboard reporting based on call intents.
• Technology strategist and evangelist who specializes in leading organizations through digital transformation by leveraging emerging technology and articulating the strategy to deliver new products, business paradigms and ecosystem partnerships that enable growth and increase operational efficiency.
• Experience across the breadth of Digital Workplace Technology in below areas.
• Employee Experience on Nexthink, Aternity or Lakeside Systrack.
• Service desk & experience, (incl. Conversational AI & Automation - on AWS and/or ServiceNow VA).
• Well versed with Workplace Analytics, Digital Adoption and Change Management.

Good to Have

• Modern Workplace and Endpoint Management, Digital Collaboration (Team Collaboration, Cloud Voice & Meeting & Collaborative Apps), DaaS & Device lifecycle Management (Modern device and endpoint management, Cloud Virtual Desktops, Device Analytics & experience management), Connected Workspaces (IoT, AR/VR), Workplace Security).
• Well versed with Industry Standards, OEM Standards, and Service Offerings in the "Digital Workplace" domain to be able to provide solution advisory and transformation strategy.
• Additional Sills: either skills or additional skills are required.