Operator - Security Command Centre - Vernon

Paladin Security Group Ltd; Vernon; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading security service provider in Vernon, Canada is looking for experienced Operators for a full-time role in their Security Command Centre. Candidates should have at least one year of security industry experience and be capable of providing exceptional customer service. This position includes handling emergency responses and managing high-volume communications. A relocation bonus of $3,000 is offered to successful candidates hired before September 30, 2025.

Benefits

Relocation Bonus of $3,000

Diverse workplace culture providing accommodations for disabilities

Qualifications

• Minimum 1 year of work experience in the security industry.
• Minimum 6 months experience in a security control or command centre.
• Competency in using integrated security systems like CCTV.

Responsibilities

• Monitor alarm events, live incidents, and surveillance video.
• Dispatch emergency services and security staff when needed.
• Maintain detailed incident logs and evidence reports.

Skills

Communication

Customer Service

Time Management

Organizational Skills

Computer Proficiency

Tools

CCTV

Access Control Software

Job description

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE!

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

In this role, you will be coordinating the emergency response, monitoring, and dispatching the appropriate resources to our client facility across the province. Our Security Command Centre ensures a 24/7 communication link between client field staff, management, on-call personnel, and various subcontractors. Our Security Command Centre provides a centralized point of contact for any security incident that occurs on or in relation to a client facility or property.

Our Operators must have the ability to direct, communicate, and instruct officers in the field. This position requires that all Operators be prepared to provide an exceptional level of customer service and support to both internal and external customers, as well as other Paladin employees.

We are seeking experienced Operators for a full-time role, either on afternoon shifts or overnight (graveyards). All schedules include at least one weekend shift.

• Pay Rate: $32.85/hour
• Relocation Bonus: We are offering a $3,000 relocation bonus to successful candidates hired for this role before September 30, 2025.

Bonus is subject to terms, including a one-year minimum commitment to full-time work in this position.

Responsibilities

• Monitor alarm events, live incidents, and surveillance video
• Dispatch emergency services and security staff when needed
• Handle after-hours service requests and triage tech/system issues
• Maintain detailed incident logs and evidence reports
• Operate integrated software platforms (CCTV, Access Control, Intrusion)
• Manage high-volume communication via phone, email, and internal systems
• Conduct daily compliance audits
• Remain calm, organized, and professional in high-stress scenarios
• Other duties as required to meet operational needs

Requirements

• Minimum 1 year of work experience in the security industry
• Minimum 6 months of security control centre or command centre work experience (please note that call centre / customer service alone is not sufficient)
• Minimum 6 months of experience administering security access software (e.g., Lenel, GE, DSC, Keyscan) with resource-dispatching / deployment experience
• Minimum 6 months of experience using integrated security systems (CCTV, access control, intrusion detection)
• Operational knowledge of alarm receivers and servers (e.g., BOSCH, Milestone)
• Positive customer service experience in a professional environment
• Strong computer proficiency, especially in Microsoft Office; minimum typing speed of 40 wpm
• Legal authorization to work in Canada
• Strong time management, organizational, and prioritization skills
• Ability to work independently in high-pressure, fast-paced environments
• High level of discretion and confidentiality in handling sensitive information
• Experience working with Photo ID software, hardware, and HID card systems
• Experience programming and monitoring integrated software (e.g., Lenel, Bold, DSC, GE, Europlex, Keyscan)

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.