Operations Support Specialist

Finance Professionals Inc.; Vancouver; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading financial institution in Vancouver is seeking an Operations Support Specialist responsible for accurate data entry and managing patient records. The role includes communicating with health ministries, handling invoicing, and supporting physicians. Applicants should have at least 2 years of relevant experience and excellent multitasking and time management skills. The company values diversity and inclusivity in hiring.

Qualifications

• At least 2 years of Medical Office Assistant Experience.
• Experience with medical invoices for specialized medical coverage.
• Strong detail orientation and ability to multitask.

Responsibilities

• Phone health ministries to retrieve missing health data.
• Manage private invoicing of patient claims.
• Onboard physicians into the private invoicing system.
• Handle account set-ups with third-party suppliers.
• Assist with document preparation and scheduling.

Skills

Detail orientation

Multitasking

Time management

Job description

Our client, a leading financial institution in Vancouver, BC, is looking for an Operations Support Specialist to perform accurate data entry and manage the manual processing of patient records, ensuring information is complete, consistent and compliant. The successful candidate will have the opportunity to work with one of the Top 5 Banks in Canada.

Typical Day in role:

• Phone health ministries to retrieve missing health data and ensure patient files are accurate and up to date
• Manage the private invoicing of patient claims, ensuring correct billing and timely submission.
• Onboard physicians into the private invoicing system, providing setup and ongoing support.
• Handle account set-ups, including communication with third-party suppliers and resolution of any onboarding issues.
• Deliver core administrative and coordination tasks that ensure smooth day-to-day operations.
• Assist with document preparation, scheduling, meeting support, and follow-up tracking.
• Maintain trackers, shared resources, and internal documentation.
• Ensure operational consistency by standardizing and maintaining templates, reports, and internal communications.
• Contribute to a collaborative pod structure, ensuring reliable coverage and support across the broader operations function.

Must-Have Skills

• At least 2 years of Medical Office Assistant Experience.
• Experience with medical invoices for specialized medical coverage (Medavie Blue Cross, UHIP, RAMQ)
• Strong detail orientation and ability to multitask and work in a fast-paced environment to manage priorities.
• Excellent time management skills and ability to prioritize tasks.

Nice-To-Have Skills

• Intercom Experience
• Medical Billing Experience
• Experience working with sensitive documentation in a highly regulated environment

Education

Finance professional is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, color, religion, national origin, sex, physical or mental disability, or age.