Operations Specialist

PNC; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading financial institution in Toronto is seeking an Operations Specialist to support the CEO and COO while managing office administration. This role offers a unique opportunity to work closely with senior executives. Responsibilities include managing operational tasks, project coordination, and enhancing communication. Applicants should possess strong organizational skills and a bachelor's degree. Competitive benefits and opportunities for growth are provided.

Benefits

Medical and prescription drug coverage

Dental and vision options

401(k) with company match

Education assistance programs

Qualifications

• Effective communication and presentation abilities.
• Experience in office administration.
• Ability to support senior executives directly.

Responsibilities

• Support the CEO and COO in initiatives and presentations.
• Manage project coordination and social media content.
• Ensure accurate transaction processing and compliance.

Skills

Organization

Problem-Solving

Professional Communication

Attention to Detail

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

R201315

Job Profile

Position Overview

As an Operations Specialist within PNC's Canada Branch you will be based in Toronto, Canada.

This role splits time between office administration (40%) and direct support to the CEO and COO (60%) offering exposure to both day-to-day operations and high-level strategy. Key Responsibilities include delivery of office operations and administration, supporting the CEO/COO with initiatives, sales, and presentations; Coordination of projects, progress tracking and meetings; Manage social media content and executive communications; and Identifying and implementing workflow improvements. Strong organization, detail orientation and problem-solving skills will be required. Clear professional communication and presentation abilities including proficiency in Office and data skills an asset.

This role is a unique opportunity to work directly with senior banking executives while building skills in both operations and strategy. Depending on your goals this role can evolve into either a commercial relationship career path or an office management track.

This position will reside in Canada and PNC will not assist with relocation or sponsorship of non-local candidates.

Job Description

• Executes complex transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas.
• Reconciles complex transactions of high risk and financial value in accordance with established policies and procedures. Identifies and addresses exceptions and serves as a point of escalation for complex transactions. Partners internally with service partners to route calls, documents or other action items to complete transactions. Interacts with external customers to complete transactions.
• Ensures the appropriate materials, documentation and capacity are available to complete transactions.
• Provides consultation and advice to internal and external customers. Reviews existing processes, recommends improvements and drives implementation. Serves as a subject matter resource for process improvement projects. Trains and onboards new hires.
• Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable procedures. Reviews reports to identify exceptions, monitor quality and ensure compliance. Participates in risk mitigation activities.

Expectations

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills: Accountability, Customer Solutions, Ensure Compliance, Personal Initiative, Process Improvements, Results-Oriented, Risk Mitigation Strategies, Standard Operating Procedure (SOP)

Competencies: Accuracy and Attention to Detail, Effective Communications, Managing Multiple Priorities, Operational Functions, Problem Management Process, Process Management, Products and Services, Standard Operating Procedures

Work Experience: Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education: Bachelors

Certifications: No Required Certification(s)

Licenses: No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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