Operations Manager

Transgate Global Careers; Vancouver; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary and bonus package

RRSP matching

Opportunities for professional development

Job summary

A leading healthcare service provider in Vancouver is seeking a Manager of Off-Site Operations to oversee customer service and off-site operational activities. This position involves supervising a dedicated team of Customer Service Managers and off-site employees, managing relationships with freight partners, and implementing best practices to ensure exceptional service delivery. The ideal candidate should have experience in supply chain operations, strong leadership skills, and a commitment to excellent customer service. Competitive salary and opportunities for professional development are offered.

Qualifications

• Proven experience in supply chain or operations, especially logistics.
• Ability to oversee complex operations and ensure customer satisfaction.
• Excellent leadership and mentoring abilities are required.
• Proven ability to mentor and develop others in a fast-paced setting.
• Effective problem solving and decision making under pressure.
• Strong organizational skills and ability to juggle multiple tasks.

Responsibilities

• Supervise Customer Service Managers and off-site employees.
• Manage freight contractor relationships ensuring timely delivery.
• Collaborate with teams to resolve operational challenges.
• Implement best practices for exceptional off-site service delivery.
• Monitor performance to meet service goals.
• Monitor and improve operational performance to meet service targets.

Skills

Supply chain management

Strong business acumen

Customer service orientation

Leadership skills

Problem-solving skills

Multitasking

Organizational skills

Job description

Our client is a leading industry provider and one of Canada’s largest suppliers of services to the healthcare sector. They are currently seeking a Manager of Off‑Site Operations to join their team in Vancouver. The Manager of Off‑Site Operations will play a key role in overseeing customer service and off‑site operational activities. This position ensures seamless service delivery to clients by managing a dedicated team of Customer Service Managers, off‑site employees, and external freight/logistics partners.

Responsibilities

• Supervise and provide guidance to Customer Service Managers and off-site employees, including leads and supervisors.
• Manage the relationship and performance of the freight contractor, ensuring on‑time delivery and service excellence.
• Collaborate with internal teams to address operational challenges.
• Foster strong relationships with external contract managers from health authorities.
• Implement best practices to deliver exceptional off‑site services at hospitals and long‑term care facilities.
• Monitor and enhance operational performance to meet customer service goals.

Skills and Qualifications

• Proven experience in supply chain or operations, particularly in logistics or labor‑intensive and complex service industries.
• Strong business acumen with the ability to oversee complex operations.
• Exceptional customer service orientation and relationship‑building skills.
• Collaborative decision‑maker with strong leadership and mentoring abilities.
• Logical problem‑solving skills and the ability to work effectively in fast‑paced environment.
• Excellent multitasking and organizational skills.
• Competitive salary and bonus package
• RRSP matching
• Opportunities for professional development and career advancement in with a progressive established company with international operations