Operations Manager

EQ3 Canada; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A furniture retailer is seeking an Operations Manager in Calgary to oversee store operations and support sales performance. Responsibilities include managing store accountability, guiding team training and recruitment, and ensuring inventory accuracy. Candidates should have 2-3 years of management experience, strong communication skills, and a diploma or certificate. This role offers competitive compensation and promotes work-life balance.

Benefits

Paid time off and flexibility

Employee discount program

Wellness plans

Qualifications

• 2-3 years of proven operations Manager experience.
• Strong knowledge of property and financial management.
• Comfortable motivating, coaching, and managing a retail team.

Responsibilities

• Support sales performance and operational excellence.
• Serve as Manager on Duty in absence of the Store Manager.
• Oversee daily store operations and inventory accuracy.

Skills

Management skills

Communication skills

Inventory management

Operational excellence

Team training and development

Education

Diploma/Certificate

Post-secondary courses in sales & retail customer service

Tools

POS system

Microsoft Office

Storis

SharePoint

Job description

EQ3 was born in opposition to trends, vowing instead to focus on timeless designs. We make furniture not fast, but to last. Our greatest hope is to have our pieces passed down like heirlooms. We pride ourselves on being innovators in our industry, and we believe that the more voices and choices we incorporate into our perspective, the better we’re able to find creative solutions for modern life. Everything we do is made in consideration of people, of the planet and of our space.

We are looking for an enthusiastic, collaborative individual to join our Warehouse Team as an Operations Manager.

THE DETAILS:

You’ll be joining our Calgary team at 100 - 8180 - 11th Street SE, Deerfoot Meadows, Calgary, AB, in a full‑time capacity

• Act as a key member of the store leadership team, supporting sales performance and operational excellence.
• Serve as Manager on Duty (MOD) and assume full store accountability in the absence of the Store Manager.
• Support recruitment, onboarding, training, and development of store team members, including Stock Associates.
• Partner with the Warehouse Manager to drive Delivered Sales results and ensure timely, accurate order closures.
• Oversee daily store operations, order management, and compliance with internal processes and audit standards.
• Own inventory accuracy, including cycle counts, shipment processing, replenishment, and shrink performance.
• Maintain stockroom organization and ensure pricing, tagging, and merchandising readiness in partnership with Visual.
• Ensure compliance with Retail Brand Standards and Health & Safety requirements, including monthly inspections.
• Oversee store facilities, maintenance, and coordination with building management and service providers.
• Monitor open orders and product flow between the head office, warehouse, and store.
• Identify and act on inventory risks and opportunities, including aging or compromised stock.
• Support special projects and operational initiatives as directed by the Store Manager.

WHAT YOU BRING TO THE TABLE:

• 2‑3 years of proven operations Manager experience in a Manager capacity
• Proficient in operations and systems, including the POS system and Microsoft Office
• Strong knowledge of Storis and SharePoint
• Knowledge of property management
• Knowledge of financial management
• Diploma/Certificate. Post‑secondary courses in sales & retail customer service would be a bonus
• Strong verbal/written communication skills. You should be comfortable motivating, coaching, and managing a retail team
• Knowledge of the retail furniture industry with a strong understanding of marketplace potential

WORK LIFE AT EQ3:

• A company that supports work‑life balance with paid time off and flexibility
• Competitive compensation and benefit packages
• Employee discount program for products, wellness plans, group banking and more
• The EQ3 Spirit Committee that promotes community engagement, rewards, and recognition for all employees
• Surround yourself with a community that supports professional growth and collaboration

CLOSING DATE: Open until filled

HOW TO APPLY: Submit your complete application by clicking on “Apply to Position” now!

We thank all interested individuals. However, only those selected for an interview will be contacted