Operations Lead

Kamloops Hospice Association; Kamloops; On-site; CAD 60,000 - 80,000; Full time

Job summary

A community health service provider located in Kamloops is seeking an Operations Lead to enhance the effectiveness of day-to-day operations in alignment with their mission. Key responsibilities include overseeing operational functions, managing support services, and contributing to organizational strategies. The ideal candidate has significant experience in business management and leadership, ensuring excellence in service delivery. This full-time role offers a competitive salary starting at $32.00 per hour along with various employee benefits.

Benefits

Casual dress

Dental care

Employee assistance program

Extended health care

On-site parking

Paid time off

RRSP match

Vision care

Wellness program

Qualifications

• Minimum of 3 years' experience in organizational management and leadership.
• Preferred experience with healthcare quality improvement methodologies.

Responsibilities

• Lead day-to-day operational functions of Kamloops Hospice.
• Manage support services and develop organizational budgets.
• Drive initiatives for operational excellence.

Skills

Organizational management

Leadership

Problem solving

Health and safety management

Education

Diploma in Business Administration

Bachelor's Degree (preferred)

Job description

Overview

Position: Operations Lead

At Kamloops Hospice Association our mission is to enhance the quality of life of persons and their families facing death and bereavement through skilled and compassionate physical, emotional and spiritual care in the setting of the individual's choice. We serve with honesty, empathy, accountability, respectfulness and tenderness.

Term of Employment: Permanent

Benefits: Competitive wage and benefit structure

Hours of Employment: 32 hours a week, flexible schedule

Job Description

Reporting to the Executive Director, the Operations Lead plays a critical role in leading the day-to-day effectiveness of Kamloops Hospice in accordance with our vision, mission, and values to enhance the quality of life of persons and their families facing death through skills and compassionate care. The role is responsible for overseeing operational functions including infrastructure and maintenance, health and safety, risk management, licensing, and social enterprise. The goal of this position is to ensure Kamloops Hospice achieves optimum productivity and effectiveness in business operations. The Operations Lead has a strong business management and leadership background and knows how to resolve problems quickly and effectively. This position is responsible for managing support services, as well as developing the organizational and program budgets in collaboration with the Executive Director. As a member of the Leadership Team, this role will contribute to the development and implementation of organizational strategies, policies, and practices.

Responsibilities

• Organizational Effectiveness
• Manage functions and enhance operational effectiveness in all support services.
• Improve operational systems and processes in support of the organization's mission including, but not limited to, compliance and regulatory requirements, information flow, business process, and organizational planning.
• Drive initiatives in the Leadership Team and organizationally contribute to long-term operational excellence.
• Oversee infrastructure and maintenance requirements for Kamloops Hospice.

• Organizational Leadership
• Contribute to short and long-term organizational planning and strategy as a member of the Leadership Team.
• Lead, manage, and coach staff and any other contractors on a frequent basis.
• Ensure operational services provided are aligned with excellence, compassion for our patients and families, and our values of honesty, empathy, accountability, respectfulness, and tenderness.

• Health & Safety / Risk Management
• Manage the risk management framework for the organization.
• Oversee Health & Safety program.
• Oversee licensing inspections.

• Other
• Participates in the on-call supervisor rotation.
• Support Fundraising Events as required.
• Performs other related duties as required.

Qualifications

• A diploma in Business Administration or other related degree which includes a minimum of 3 years' experience in organizational management and leadership of people.
• An equivalent of experience, skills and experience may be considered.
• Preferred experience with healthcare quality improvement methodologies.
• Start Date and Wage Negotiable

Job Type

Job Type: Full-time

Pay

Pay: From $32.00 per hour

Benefits

• Casual dress
• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off
• RRSP match
• Vision care
• Wellness program

Education

• Bachelor's Degree (preferred)

Work Location

Work Location: In person