Onsite IT Support Technician - Fast-Paced Helpdesk Expert

Auctria; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A reputable information services firm in Ottawa is looking for a full-time technical support specialist. This permanent role requires 1-2 years of experience providing support in a fast-paced environment. Responsibilities include reporting on system performance, assisting users with difficulties, and providing effective training and customer service. Applicants must be Canadian citizens or residents or have a valid Canadian work permit. This position begins as soon as possible and requires work on-site only.

Qualifications

• 1 year to less than 2 years of experience in technical support.

Responsibilities

• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties with computers.
• Consult user guides and technical manuals to implement solutions.
• Provide training to users in response to identified difficulties.
• Collect and maintain a problems and solutions log.
• Provide business systems and Internet support to users.
• Deliver excellent customer service.

Skills

Client focus

Efficient interpersonal skills

Judgement

Organized

Team player

Ability to multitask

Time management

Education

College/CEGEP

Job description

A reputable information services firm in Ottawa is looking for a full-time technical support specialist. This permanent role requires 1-2 years of experience providing support in a fast-paced environment. Responsibilities include reporting on system performance, assisting users with difficulties, and providing effective training and customer service. Applicants must be Canadian citizens or residents or have a valid Canadian work permit. This position begins as soon as possible and requires work on-site only.