Online Sales Support Executive – Canada | Work from Home

Mashreq Bank; Remote; CAD 50,000 - 70,000; Full time

Job summary

A remote consultancy firm in Canada is seeking an Online Sales Support Executive to provide exceptional support to sales inquiries and ensure client satisfaction. This role involves assisting the sales team, maintaining client records, and identifying opportunities to upsell products. Ideal candidates should have strong communication skills and be familiar with CRM systems. Flexible scheduling and a supportive team culture offered.

Benefits

Competitive salary with performance-based incentives

Flexible remote work environment

Professional development opportunities

Collaborative team culture

Paid time off and benefits

Qualifications

• Strong communication skills are essential.
• Ability to multitask and meet deadlines.
• Previous experience in sales support is a plus.

Responsibilities

• Provide support to online sales inquiries.
• Assist with order processing and client follow-ups.
• Maintain records in the CRM system.
• Identify upselling opportunities.
• Collaborate with marketing and customer service teams.
• Generate reports on sales performance.

Skills

Excellent written and verbal communication skills in English

Strong interpersonal skills

Proficient in using CRM systems

Ability to multitask

Strong problem-solving abilities

Knowledge of online sales processes

Tools

CRM systems

MS Office

Digital communication platforms

Job description

Job Summary

Houston Skilled Consultancy is seeking a motivated and results-driven Online Sales Support Executive to join our remote team in Canada. In this role, you will act as the key liaison between our sales team and clients, providing exceptional online support and ensuring a seamless customer experience. This is an exciting opportunity for individuals passionate about sales, digital communication, and client satisfaction, with the flexibility to work from home.

Key Responsibilities

• Provide timely and professional support to online sales inquiries via email, chat, and other digital communication channels.
• Assist the sales team with order processing, product information, and follow-ups to ensure smooth transactions.
• Maintain accurate records of client interactions and sales activities in the company CRM system.
• Identify opportunities to upsell or cross-sell products and services to existing clients.
• Collaborate with marketing and customer service teams to resolve client issues and enhance overall customer experience.
• Generate reports on sales performance, client queries, and trends to support strategic decisions.
• Stay informed about company products, promotions, and industry trends to provide knowledgeable assistance to clients.

Required Skills and Qualifications

• Excellent written and verbal communication skills in English.
• Strong interpersonal skills with the ability to build positive client relationships.
• Proficient in using CRM systems, MS Office, and digital communication platforms.
• Ability to multitask, prioritize work, and meet deadlines in a remote work environment.
• Strong problem-solving and critical-thinking abilities.
• Knowledge of basic online sales and e-commerce processes is an advantage.

Experience

• Previous experience in sales support, customer service, or online sales is preferred but not mandatory.
• Fresh graduates with strong communication skills and a keen interest in sales and digital commerce are encouraged to apply.

Working Hours

• Flexible full-time schedule.
• Remote work from any location in Canada.
• Occasional availability for team meetings and training sessions may be required.

Knowledge, Skills, and Abilities

• In-depth knowledge of digital sales platforms and online customer interaction.
• Ability to work independently while maintaining high performance and accuracy.
• Strong organizational skills and attention to detail.
• Adaptability to changing workflows and new technologies.
• Positive attitude and commitment to customer satisfaction.

Benefits

• Competitive salary with performance-based incentives.
• Flexible remote work environment.
• Professional development and training opportunities.
• Supportive and collaborative team culture.
• Paid time off and other employee benefits as per company policy.

Why Join Us

At Houston Skilled Consultancy, we value innovation, teamwork, and professional growth. Joining our team as an Online Sales Support Executive offers you the opportunity to work remotely while building a rewarding career in the sales and digital commerce space. We are committed to empowering our employees and helping them achieve their full potential.

How to Apply

Interested candidates are invited to submit their resume and a brief cover letter outlining their skills and suitability for the role to us. Shortlisted candidates will be contacted for interviews.