On-Site Customer Service and Retention Agent $16.50 / hr

Blue Ocean Contact Centers Inc.; Halifax; On-site; CAD 30,000 - 60,000; Full time

Job summary

A customer care service provider in Halifax is seeking committed professionals to assist customers with problems and service inquiries. You will focus on retaining customers and providing solutions during interactions. This full-time role includes on-site training starting October 7th, 2025, and offers health benefits, a flexible work environment after training, and a pay rate of $16.50 per hour. Ideal candidates are resilient, positive, and have experience in customer service roles.

Benefits

Health, Dental, and Vision Benefits

Group RSP with matching

Life Insurance

Employee assistance program

Qualifications

• Experience in a customer care role, specifically in retention services is an asset.
• Ability to stay calm under pressure and maintain positive customer interactions.
• Tech savvy for basic troubleshooting on mobile devices and PCs.

Responsibilities

• Deliver fast and effective support to customers.
• Retain customers looking to cancel by providing solutions.
• Perform basic troubleshooting for web-based applications.

Skills

Resilience

Sales skills

Effective communication

Tech aptitude

Tools

Salesforce

Job description

Before you continue reading this job description, you should know there is one non-negotiable to be considered for the position; you’ll need to commit to on-site training (located in Halifax). If you're unable to travel to the office, we encourage you to explore our other opportunities that may offer virtual training.

We’re searching for committed customer care pros!

Let’s cut to the chase – in this role you’ll be helping customers who are having problems and customers who might be looking to cancel their service. That means you’ll be handling complaints, questions, and even some light troubleshooting - all while remaining positive and upbeat. A major part of your job will be to retain customers and seize opportunities to suggest products or services that suit their needs – you’ll have lots of tools in your tool kit with customer incentives and discounts at the ready.

To be happy and successful in this role, you’ll need to be resilient, comfortable with sales and rejection, resourceful and strive to create a meaningful experience with each connection made. If you’re a person who draws negative energy from others in times of stress, maybe take a pass on this one. If you’re a person who brings positive energy to trying situations, this could be a good fit – apply asap!

Here’s The Deal :

• This is a full time, permanent position starting October 7th, 2025.
• Hourly rate of pay is $16.50.
• Full-time training is on-site in our Halifax office from October 7th, 2025 to November 3rd, 2025. Training will be Monday to Friday from 10:00am to 6:00pm Atlantic time.
• This position involves a rotational schedule of 30 to 45 hours per week, including regular evenings and weekends. Our program is open from 7:00am to 9:00pm Monday to Friday, 8:00am to 5:00pm on Saturdays, 9:00am to 5:00pm on Sunday. To be considered for this role, you need to have open working availability within these hours. If you’re looking for a Monday -Friday, 9-5 type job, this will not be the right fit for you.
• We recognize everyone works differently - after training whether you want to continue to work in office or prefer at home, we can support either option. If you prefer home over office, you’ll need to have hard-wired internet with upload / download speeds that meet our testing minimums, a desk and chair.
• NOC code 64409

What We Offer :

• Health, Dental, and Vision Benefits at 30 days, as well as access to a dedicated virtual health program.
• Group RSP with matching contribution option
• Life Insurance
• Free employee & family assistance program for legal, financial, and health support
• Beautiful office space with loads of natural light, multiple break rooms, internet, and TVs.

What You'll Do :

• Deliver fast, friendly, and effective support to our customers.
• Find ways to retain customers who are looking to cancel or are unhappy with their services. Creating customer “saves” is a key team and individual goal.
• Basic troubleshooting for web-based apps, website navigation and account inquiries.
• Take ownership of each inquiry you handle. One-touch resolution is the goal.
• Follow risk and compliance processes and policies to maintain customer privacy.

What You'll Likely Have :

• Experience in a customer care role. Specific experience in retention services is considered an asset.
• Demonstrated ability to stay calm and positive under pressure. You need well-developed customer service skills to deal with repetitive issues and challenging situations.
• Sufficient tech aptitude to provide basic troubleshooting. You’re comfortable with navigation on a range of mobile devices and can help others with browser settings (PC & Mac) to manage things like pop-up ad blockers, clearing caches, and password resets.
• Effective written and verbal communication skills. You need to be able to clearly, and persuasively, communicate.
• Demonstrated ability to quickly build a positive connection with customers.
• A committed work ethic and reliability with a consistently positive attitude. You’re someone who wants the team to succeed.
• Experience with Salesforce is considered an asset.

Our intention is to be an actively anti-racist organization, and our goal is to provide a work environment that creates a sense of belonging for all people. If that doesn’t align with who you are, we encourage you to look elsewhere for work.