Nursing Coordinator (Medical Office Administrator)

Twig Fertility; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading fertility center in Toronto is seeking a dedicated medical administrative professional for a full-time position. You will deliver personalized care by managing patient communications, scheduling appointments, and supporting clinical staff. Ideal candidates have relevant experience in medical environments, possess excellent organizational skills, and value inclusivity. The role offers competitive compensation and a supportive working environment, aiming to enhance the experience for all patients and employees.

Benefits

Extended healthcare coverage

Paid leave for pregnancy loss

Flexible return to work plan for parental leave

Free cycle of IVF/IUI or egg freezing

Free egg/embryo storage while employed

Qualifications

• Previous related experience in a medical or clinical office environment.
• Experience with providing care to LGBT2SQ individuals and couples is a plus.
• Must enjoy learning and interacting with people from all backgrounds.

Responsibilities

• Answer and triage nursing phone calls.
• Monitor and respond to nursing emails.
• Schedule diagnostic and treatment appointments.

Skills

Communication skills

Interpersonal skills

Time management

Organizational skills

Education

Post-secondary certificate or diploma in Medical Administration

Tools

Microsoft Office

EMR/CRM systems

Job description

About Twig Fertility

We’re Twig Fertility - a leading fertility centre and reproductive health company dedicated to helping people navigate their fertility journey with personalized care and advanced treatment options. We are on a mission to elevate today’s fertility care and deliver a better experience for one and all - both patients and employees alike. Our modern space brings a new definition to what healthcare can look like in Canada. Together with our state-of-the-art IVF lab and in-house pharmacy, we offer the full range of fertility services.

As an organization, we are continuously challenging the status quo and bringing a more compassionate vision for the way care should be. We believe best-in-class care requires outstanding medicine and manner. That’s why we offer the latest fertility advancements and expertise, paired with a personalized, whole-person approach – all supported by state of the art equipment and a tech-enabled platform that makes accessing care easier than ever.

If you are looking to join a dynamic, passionate, and diverse team at the forefront of fertility care in Canada, let’s chat.

Your impact

• Deliver a personalized, inclusive and elevated care experience in a collaborative and a multidisciplinary environment
• Bring strong verbal and written communications that allow patients to feel heard and supported

Your responsibilities

• Answer and triage nursing phone call
• Monitor and triage nursing emails
• Reply to general inquiries
• Set up diagnostic cycles and schedule all diagnostic appointments
• Send patients the link to book their review/comprehensive review once testing is booked
• Set up treatment cycles and schedule all initial cycle monitoring appointments
• Cancel cycle follow up appointments if no longer needed
• Communicate with patients via phone, email, and EMR portal
• Document all communications with patients appropriately and thoroughly
• Perform data entry as needed
• Assist with any other nursing administrative duties as required (ex. sending requisitions, uploading results)

Your experience

• Previous related experience in a medical or clinical office environment
• Successful completion of a post-secondary certificate or diploma in Medical Administration or equivalent (preferred)
• Strong interpersonal skills and a high degree of discretion
• Effective verbal and written communication skills
• Must enjoy learning and interacting with people of all backgrounds
• Experience, willingness and comfort with providing care to LGBT2SQ individuals and couples
• Comfortable working in a fast-paced environment and adaptable to change
• Excellent time management abilities and attention to detail
• Highly effective organizational skills, flexibility, and adaptability
• Proficient in Microsoft Office or equivalent
• Experience working within an EMR and/or CRM (preferred)

Your schedule

• Full-Time Position
• Shift Hours: 8-hour shifts
• Regular Schedule: Monday to Friday, 7:00 AM – 3:00 PM
• Weekend Schedule: Every other Saturday, 7:00 AM – 3:00 PM
• Lieu Days: A lieu day will be provided for each Saturday worked.

Perks and Benefits

At Twig we prioritize exceptional care for our patients and employees alike. Our whole-person approach to care ensures that we provide our employees with an environment that supports both physical and mental well-being. Our commitment to providing best-in-class care extends through our competitive compensation and benefits including: extended healthcare coverage inclusive of life insurance, dental, vision and mental health support, paid leave for pregnancy loss, flexible return to work plan for parental leave, one free cycle of IVF/IUI or egg freezing and free egg/embryo storage as long as you’re employed.

At Twig, we are committed to creating an environment where all of our employees feel included and valued. We believe that a diverse and inclusive organization enables us to make reproductive and fertility care better for everyone. We encourage applications from racialized people, Indigenous people, persons with disabilities, people from gender and sexually diverse communities, people with intersectional identities, as well as any others who may contribute to the further diversification of ideas.

Job Type: Full-time

Pay: From $1.00 per hour

Benefits:

• Dental care
• Extended health care
• Paid time off

Work Location: In person