NOC Operations Analyst

Motion Recruitment; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A financial services organization in Toronto is seeking a NOC Operations Analyst to lead shift operations within its global network infrastructure. This role requires strong leadership, technical expertise in network operations, and effective incident management skills. Candidates should have 8+ years of experience and CCNP certification. The role also demands proficiency with various diagnostic tools and excellent communication skills, making it a high-visibility position.

Qualifications

• 8+ years of experience in network operations or production environments with proven incident management expertise.
• Strong knowledge of TCP/IP, Cisco routers/switches, firewalls, load balancers, and WiFi technologies.
• Proficiency with monitoring and diagnostic tools like SevOne, NetBrain, etc.

Responsibilities

• Lead shift operations and ensure high availability and effective incident management.
• Collaborate across global teams and manage vendor escalations.
• Provide mentoring to team members and ensure thorough documentation.

Skills

Network operations expertise

Incident management expertise

Leadership

Effective communication

TCP/IP knowledge

Education

CCNP Certification

Tools

SevOne

NetBrain

Infoblox

ExtraHop

ThousandEyes

Job description

Overview

An established financial services organization is seeking a NOC Operations Analyst to provide senior-level support for its global network infrastructure. This role will lead shift operations within the Network Operations Support group, ensuring high availability, strong incident management, and effective collaboration across global teams. The environment spans LAN, MAN, WAN, wireless, firewall, load balancer, and optical network solutions—requiring both deep technical skills and leadership presence.

The position involves leading a team through complex operational issues, escalating promptly when necessary, and ensuring smooth shift handovers with comprehensive documentation. You will also engage in incident calls, manage vendor escalations, and drive improvements through automation, process optimization, and mentoring of team members. This is a high-visibility role that combines technical authority with hands-on operational leadership.

Responsibilities

• Lead shift operations within the Network Operations Support group and ensure high availability and effective incident management.
• Collaborate across global teams, engage in incident calls, manage vendor escalations, and drive improvements through automation and process optimization.
• Provide mentoring to team members and ensure thorough documentation during shift handovers.
• Escalate complex operational issues promptly and coordinate with cross-functional stakeholders.
• Maintain strong leadership presence in a high-visibility role requiring technical authority and hands-on leadership.

Required Skills & Experience

• 8+ years of experience in network operations or production environments with proven incident management expertise
• CCNP certification and strong knowledge of TCP/IP, Cisco routers / switches, firewalls, load balancers, and WiFi technologies
• Proficiency with monitoring and diagnostic tools such as SevOne, NetBrain, Infoblox, ExtraHop, or ThousandEyes

Desired Skills & Experience

• Demonstrated leadership experience within a NOC or network support team, including managing escalations and shift handovers
• Strong communication skills for working with cross-functional teams, vendors, and senior stakeholders
• Experience identifying automation opportunities, improving processes, and creating high-quality operational documentation

Daily Responsibilities

• Hands-On Network Operations & Incident Response: 65%
• Team Leadership, Documentation & Process Improvement: 35%

Applicants must be currently authorized to work in Canada on a full-time basis now and in the future.

Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment’s Employment Accommodation policy. Applicants need to make their needs known in advance.

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