Night Auditor / Front Desk Agent

Coast Lonsdale Quay Hotel; North Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A local hospitality provider in North Vancouver is seeking a dedicated Night Auditor/Front Desk Agent to create a welcoming atmosphere and ensure smooth front desk operations. The ideal candidate will excel in customer service, detail orientation, and multitasking in a fast-paced environment. This full-time role offers starting pay of $21.00 per hour, with expectations of 40 hours per week. Join the team to create memorable experiences for guests.

Benefits

Extended health care

Store discount

Qualifications

• 1+ years of accounting/related experience required.
• Previous Hotel Night Audit and Guest Service experience preferred.
• Ability to work independently during night shifts.

Responsibilities

• Greet guests upon arrival and provide exceptional customer service.
• Manage check-in and check-out processes efficiently.
• Handle guest inquiries and complaints with professionalism.

Skills

Customer service skills

Attention to detail

Communication skills

Ability to handle cash transactions

Tools

MS Office

Outlook

Job description

Overview

We are seeking a dedicated and friendly Night Auditor/Front Desk Agent to join our team. This role is essential in creating a welcoming atmosphere for our guests while ensuring smooth operations at the front desk. The ideal candidate will possess excellent customer service skills, a strong attention to detail, and the ability to handle multiple tasks efficiently in a fast-paced environment. Experience in hospitality or hotel settings is preferred.

Duties

• Greet guests upon arrival and provide exceptional customer service throughout their stay
• Manage check-in and check-out processes efficiently, ensuring accuracy in guest information
• Handle guest inquiries, requests, and complaints with professionalism and courtesy
• Operate multi-line phone systems to answer calls promptly and direct them as needed
• Maintain an organized front desk area, including managing reservations and updating guest records
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
• Provide information about hotel amenities, local attractions, and services available to guests
• Assist with billing inquiries and process payments accurately

Skills

• Previous Hotel Night Audit and Guest Service experience
• Knowledge of hospitality industry standards and practices
• 1+ years of accounting/related experience required
• Strong customer service skills with a focus on guest satisfaction
• Excellent communication skills, both verbal and written
• Ability to work independently during night shifts while maintaining attention to detail
• Must be able to handle cash transactions accurately and responsibly
• Exceptionally detailed oriented and well organized
• Proficient in MS Office & Outlook

Join our team and be part of creating memorable experiences for our guests!

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 40 per week

Benefits

• Extended health care
• Store discount

Experience

• night audit: 1 year (preferred)
• hotel front desk: 1 year (preferred)

Work Location: In person

Ability to commute/relocate

• North Vancouver, BC V7M 3K7: reliably commute or plan to relocate before starting work (required)