New Patient Scheduler I- Permanent Full- Time

Aspire Fertility Austin; Burnaby; On-site; CAD 30,000 - 60,000; Full time

Job summary

A healthcare provider in Burnaby is seeking a Full-time New Patient Scheduler. The ideal candidate will provide outstanding patient service through calls and emails, assist with registration, and maintain patient confidentiality. The position offers starting pay at $22.17/hour, comprehensive benefits, and opportunities for personal development. Applicants with a high school diploma and customer service experience are encouraged to apply.

Benefits

Starting pay at $22.17/hour

Comprehensive benefits including fertility benefits

Four weeks' vacation

10 Personal Care Days

Team events and Employee Assistance Program

Opportunities for personal and professional development

Qualifications

• Up to two years of patient or customer service experience.
• Experience in a medical office preferred.

Responsibilities

• Deliver excellent patient service on all inbound and outbound calls.
• Guide patients in completing registration forms.
• Log all patient interactions in EMR systems.
• Maintain patient confidentiality and comply with regulatory guidelines.

Skills

Customer service

Communication

Empathy

Education

High school diploma

Medical Office Assistant certification

Job description

Job Details

Description

ABOUT YOU:

Pacific Fertility is hiring a Full-time New Patient Scheduler for our Burnaby office, scheduled Monday to Friday from 8:00am–4:30pm.

The New Patient Scheduler provides positive and proactive communication with prospective and existing patients via inbound and outbound calls, patient platforms, and email. The role focuses on delivering best-in-class patient care, handling all new patient inquiries, obtaining patient registration, and reporting weekly and monthly data on inquiries and registrations.

Your Responsibilities

• Deliver excellent patient service on all inbound and outbound calls, emails, and chat sessions.
• Guide patients requesting new appointments to complete registration forms.
• Log all patient interactions daily in EMR systems.
• Route registration forms to the appropriate contacts at each location or business office.
• Maintain a monthly log of new patient referral totals.
• Send new patient packets upon request.
• Maintain patient confidentiality and comply with regulatory guidelines.
• Monitor inbound voicemails and respond within deadlines for Canadian facilities.
• Listen actively to determine the type of referral or information needed, showing empathy and understanding.
• Handle a high volume of calls efficiently within established timelines.
• Follow department guidelines for schedule adherence and readiness.
• Monitor portal completion before scheduled consultations.
• Review new patient referrals and online submissions throughout the day.
• Ensure completion of registration and ROI forms.
• Collect demographic and insurance information from patients.
• Review inbound referrals from patients, facilities, and physicians.
• Prepare blood test requisitions for patients.
• Communicate regularly with physician liaisons, management, and clinical staff.
• Assist patients with accessing platforms for welcome packages, videos, and consent forms.
• Cross-train across multiple facilities and physicians.
• Balance daily/weekly schedules across facilities and physicians.
• Convert referrals and online requests into appointments following guidelines.
• Maintain all new patient leads and meet lead targets consistently.

What You Bring To The Table

• Up to two years of patient or customer service experience.
• High school diploma required; Medical Office Assistant certification is an asset.
• Experience in a medical office preferred.

What’s In It For You

Your needs and aspirations matter. Here’s what you can expect:

• Starting pay at $22.17/hour
• Comprehensive benefits, including fertility benefits
• Four weeks' vacation
• 10 Personal Care Days
• Team events and Employee Assistance Program
• E-tools for meditation, sleep, focus, etc.
• First-class work facilities
• Opportunities for personal and professional development

DID WE CATCH YOUR ATTENTION? If so, we’d love to hear from you—apply today!

PS… Pacific Fertility is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment. If you need accommodations during the application or interview process, please let us know.

We thank all applicants for their interest. Due to high volume, responses may be limited. We look forward to connecting with you.