Network Engineer

ProViso Staffing; Toronto; On-site; CAD 100,000 - 125,000; Full time

Job summary

A technology staffing agency in Toronto is seeking a Unified Communications Cloud Engineer to lead the migration to a Cisco Webex Cloud UCaaS platform. This role involves extensive telecom experience, including user migration, design documentation, and integration with existing systems. The ideal candidate should have a Bachelor’s degree in computer engineering and over 10 years of relevant experience. Competitive contract position for 12 months with a rate of 80.00 CAD per hour.

Qualifications

• 10+ years of telecoms/telephony experience.
• 3+ years of experience with Cisco Webex Cloud and user migration projects.
• 5+ years of experience with enterprise-scale CUCM PBX deployments.

Responsibilities

• Work with vendors to review existing PBX configurations and develop migration plans.
• Create Low-Level Design aligned with High-Level Design and business requirements.
• Conduct pre-migration testing and execute user migrations using migration tools.

Skills

Telecommunications experience

Cisco Webex Cloud expertise

SIP trunking and call routing

Integration with UC platforms

Problem solving under pressure

Education

Bachelor’s degree in computer engineering or related field

Tools

Oracle SBC

Cisco routers and switches

Job description

Overview

Story Behind the Need: Global Network Engineering – UC/Telephony – third level support for telephony infrastructure and telephony project migration (end of life migrations, migration of telephony users to new cloud-based telephony platforms). Project: NGN3 Canada Retail Branch refresh – Unified Communications Engineer (Webex). The bank is seeking a Unified Communications Cloud Engineer to support the enterprise-wide migration from an on-prem CUCM system to the Cisco Webex Cloud UCaaS platform. This role focuses on working with the vendor to ensure a smooth transition of telephony services, preserve key integrations, and align with business requirements. A new voice contractor resource is needed to support mass migrations to Webex telephony across 900+ retail branches, starting as of October 2025 with pilot branches.

Responsibilities

• Discovery & Planning: work with the vendor; review and interpret existing PBX configurations, including user profiles, call flows, and system integrations; develop a comprehensive migration plan segmented by business lines and locations.
• Design & Documentation: create/edit Low-Level Design (LLD) aligned with High-Level Design (HLD) and business requirements; design call routing and dial plans; create security design documents, firewall rules, and role-based access control; prepare the support document for day 2 support.
• Implementation & Support: conduct pre-migration testing; establish MoP and change management; validate user data from CUCM/UnityCn; execute user migrations via bulk updates or migration tools/scripts; validate successful cutovers (after business hours); use Oracle SBC tools (e.g., Oracle EOM) for root cause analysis and troubleshooting in the Webex production environment; collaborate with internal teams and with vendors/supporters (Cisco, Oracle, Avaya, Telco).
• Integration: ensure successful integration with on-prem systems such as Verint Recording, Workforce Management (WFM), CDR/Reporting; implement E911; enable Single Sign-On (SSO).

Candidate Requirements / Must Have Skills

• 10+ years of telecoms / telephony experience
• 3+ years of experience with Cisco Webex Cloud, Cisco Webex Control Hub and user migration projects
• 5+ years of experience with enterprise-scale, large CUCM PBX deployments
• 3+ years of experience with SIP trunking and call routing
• 5+ years of experience integrating UC platforms with systems like Verint, Custodia, WFM, E911, and SSO

Nice-To-Have Skills

• Proficiency with Oracle SBC and troubleshooting tools such as Oracle EOM
• Experience with IP network systems and technologies (Cisco routers, switches, firewalls, IP subnetting)
• Cisco Certified Network Professional (CCNP) certification

Soft Skills Required

• Ability to manage multiple tasks under tight timelines
• Strong problem solving and decision-making skills; ability to work under pressure
• Excellent verbal and written communication and interpersonal skills; ability to present to executive level

Education

• Bachelor’s degree in computer engineering or a related technical field
• CCNP certification is an asset

Best vs. Average Candidate

• Ideal candidates have strong experience with Cisco Webex Cloud, CUCM PBX, and hands-on expertise with Oracle SBC and related troubleshooting tools
• Concise verbal communication
• 10+ years of telecoms/telephony experience with relevant titles such as unified communications engineer, voice engineer, or network and voice engineer

Candidate Review & Selection

• 2 rounds: first virtual MS Teams interview (30 minutes to 1 hour) with HM, Telecommunications Director, and possibly another engineer; technical discussion and scenario-based questions
• Second round preferred in person (2201 Eglinton Ave East) with HM, Telecommunications Director, and possibly another engineer; deeper skillset and knowledge confirmation

Job Details

13632

Contract

12 months

Scarborough

80.00 CAD

Recruiter

Pooja Arora

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