National Release Manager

Delmar International Inc.; Windsor; On-site; CAD 70,000 - 85,000; Full time

Job summary

A logistics and transportation company in Windsor, Canada, is seeking a National Release Manager. This role involves overseeing after-hours release operations and ensuring timely customs processing. Candidates should have at least 5 years of experience in Customs Brokerage, strong knowledge of Canadian customs regulations, and proficiency in CargoWise One and MS Office. The company promotes a balanced work-life style and offers competitive compensation and comprehensive benefits.

Benefits

Competitive compensation

Comprehensive benefits package

Education reimbursement program

Fitness reimbursement program

Qualifications

• Minimum 5 years of experience in the Customs Brokerage industry.
• Strong knowledge of Canadian customs regulations & trade processes.
• CCS, CTCS, LCB designations are preferred.

Responsibilities

• Overseeing after-hours release operations for customs processing.
• Monitoring dashboards and resolving customs rejects.
• Acting as the main point of contact for shipment-specific issues.

Skills

Ability to work independently

Excellent interpersonal skills

Detail-oriented

Excellent communication skills

Education

College Diploma in International Transportation & Customs

Tools

CargoWise One

MS Office

Job description

Mandate:

Reporting to the Senior Manager, National Release Operations the National Release Manager is responsible for overseeing after-hours release operations to ensure timely and compliant customs processing.

Responsibilities:

• Monitoring dashboards and branch queues, resolving customs rejects, distributing workload with specific focus on driving customs teams to meet service standards
• Conducting secondary audits on regulated shipments
• Managing urgent release requests
• Monitoring and communicating system outages
• Ensuring accurate transmission of entries under hard-stop conditions
• Acting as the main point of contact for shipment-specific issues, triages carrier and client inquiries, escalating concerns to management when required.
  
  

Requirements:

• Minimum 5 years of experience in the Customs Brokerage industry
• College Diploma in International Transportation & Customs or related field is preferred
• Experience with staff management is considered an asset
• Strong knowledge of Canadian customs regulations & trade processes and programs
• CCS, CTCS, LCB designations are preferred
• Experience inCargoWise One system, or related brokerage systems is considered an asset
• Proficiency in MS Office
  
  

What You Offer:

• Ability to work independently (drive and self-starter/self-managed) and in a team environment
• Excellent interpersonal skills and capability of motivating your team to ensure successful mandate completion
• Excellent oral and written communication skills
• Exceptional customer service skills
• Extremely detail-oriented and organized
  
  

What We Offer:

• Equal opportunity employer
• Competitive compensation
• Comprehensive Benefits package, including fitness reimbursement program(s)
• Education Reimbursement Program
• Balance between work and home life