National Director/Directeur National - Residential and SMB Security Systems

GardaWorld; Calgary; On-site; CAD 120,000 - 180,000; Full time

Job summary

GardaWorld is looking for a National Director to lead the Residential and SMB division across Canada. This key leadership role involves developing national strategies, managing operations, and driving performance in the security systems sector. The ideal candidate will possess extensive experience in the industry and strong leadership capabilities.

Benefits

Competitive base salary and performance-based incentives.

Opportunities for professional growth and advancement.

Collaborative and inclusive culture.

Qualifications

• 10+ years of progressive leadership experience in the residential alarm or electronic security systems industry.
• Bilingual in English and French is preferred.
• Excellent interpersonal, communication, and leadership skills.

Responsibilities

• Lead the national strategy and execution of sales, operations, and service delivery.
• Drive business development, customer retention, and market expansion initiatives nationwide.
• Manage division budgets and forecasts, with full accountability for P&L.

Skills

Leadership

Budget Management

Sales Leadership

Customer Satisfaction

Interpersonal Skills

Job description

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National Director/Directeur National - Residential and SMB Security Systems

Business Unit: Corporate

Career Area: Operations and Administration

Location:

Calgary, Not listed, CA Edmonton, Not listed, CA Toronto, Not listed, CA Quebec, Not listed, CA Montréal, Not listed, CA

Qualifications

EN:

Position Title: National Director, Residential and SMB Security Systems
Reports To: National Vice President, Security Systems and Technology
Location: Canada (National Scope)
Version Date: July 2025

Position Summary

GardaWorld is seeking a strategic and results-oriented National Director, Residential and SMB Security Systems to lead our residential and small business division across Canada. This high-impact leadership role is ideal for a seasoned industry expert with a proven track record in driving operational excellence, innovation, and profitable growth in the security systems sector.

As a key member of the Security Systems & Technology leadership team, you will develop and execute the national strategy for the Residential and SMB segment, overseeing cross-functional teams and ensuring the delivery of high-quality, customer-focused security solutions. You will play a pivotal role in expanding our market presence across all provinces, while ensuring consistency, compliance, and exceptional customer experience.

Key Responsibilities

• Lead the national strategy and execution of sales, operations, and service delivery within the Residential and SMB division.
• Drive business development, customer retention, and market expansion initiatives nationwide.
• Provide strategic direction and mentorship to regional and national sales leaders, with a strong focus on accountability, performance, and customer satisfaction.
• Ensure seamless coordination across sales, installation, and alarm monitoring teams to deliver integrated and dependable security solutions.
• Partner with product development, marketing, and pricing teams to optimize offerings and enhance customer value.
• Manage division budgets and forecasts, with full accountability for P&L, job costing, and overall financial performance.
• Monitor market trends, competitive landscape, and emerging technologies to identify growth opportunities and maintain GardaWorld’s competitive edge.

Qualifications

• 10+ years of progressive leadership experience in the residential alarm or electronic security systems industry.
• In-depth knowledge of alarm monitoring systems, security technologies, and installation operations.
• Proven success in B2C and SMB sales leadership, with measurable results in driving business performance.
• Strong financial acumen, including budget management, pricing strategy, and cost control.
• Bilingual in English and French is preferred.
• Excellent interpersonal, communication, and leadership skills.
• Comfortable working in a fast-paced, performance-driven, and entrepreneurial culture.

What We Offer

At GardaWorld, we believe our people are the key to our continued success. We are proud to offer:

• A national leadership role with one of Canada’s most established and trusted security brands.
• A dynamic, entrepreneurial environment where your contributions directly shape business outcomes.
• Competitive base salary and performance-based incentive programs.
• A collaborative and inclusive culture that values initiative, innovation, and accountability.
• Opportunities for professional growth, learning, and advancement within a growing organization.

SSAlarm

GardaWorld: Make the world a safer place

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.

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