National Administration, Claims Assistant

Definity Financial; Vancouver; On-site; CAD 34,000 - 60,000; Full time

Job summary

A financial services company in Vancouver is seeking a claims processing assistant. This role involves managing claims documentation, supporting customer inquiries, and requiring strong communication and organizational skills. The ideal candidate has a high school diploma and customer service experience. The position offers a salary range of $34,300 - $59,100.

Qualifications

• Excellent written and verbal communication skills.
• Ability to juggle multiple projects without missing details.
• Customer service experience is an asset.

Responsibilities

• Set up incoming claims and enter information into the system.
• Manage digital document processing and claims documents.
• Process payments and support customer inquiry queues.

Skills

Personable

Productive

Professional communication

Detail-oriented

Time management

Organizational skills

Customer service

Education

High school diploma

Post-secondary education (preferred)

Tools

MS Word

MS Excel

Job description

What can you expect in this role?

• Setting up incoming claims, including entering information into the claims system, distributing to the appropriate claims representative.
• Digital document management: prepare, scan, validate and digitally process claims documents, performing necessary checks and corrections.
• Process and reconcile payments within level of authority.
• Supporting our customer inquiry queue on an ad-hoc basis.
• 5 days in-office on a weekly basis
• Provide data tracking support and manage spreadsheets.
• Creating letter packages, mail processing and distribution.
• Photocopying and filing (managing closed filing and archiving).
• Maintain shared email boxes within established guidelines and service standards.
• Maintaining workload within established guidelines and service standards.
• Other general duties as assigned

What do you bring to the role?

• You’ve got the three Ps down pat - personable, productive and professional when talking on the phone with customers or coworkers.
• You’re at your best when things get busy. You’ve mastered the art of staying calm and thinking fast on your feet. You’re definitely not afraid of change!
• You love the idea of being part of a team.
• You have a thirst for learning and pushing your own development.
• You can juggle multiple projects without missing a beat or a single detail.
• Not only do you have excellent written and verbal skills, you might also be a bit psychic because you always seem to be able to anticipate the needs of your team.
• High school diploma, but preference will be given to candidates with post-secondary education.
• Customer service experience is an asset.
• Well organized, detail oriented with excellent time management skills.
• Strong written and verbal communication skills.
• Strong keyboarding skills and are adept at navigating through numerous screens quickly and efficiently.
• Previous exposure in an accounting function would be an asset.
• Excellent computer skills and proficient in MS Word and Excel.

Salary Range: $34,300 - $59,100