NAS HCM Consultant

ADP; Toronto; On-site; CAD 65,000 - 85,000; Full time

Job summary

A leading HR technology firm in Toronto is seeking a National HCM Consultant to provide client-focused consultancy using ADP's WorkforceNow solution. This role emphasizes building strong client relationships to ensure satisfaction and effective problem resolution. Ideal candidates will have a Bachelor's degree, at least 2 years' experience in customer service, and strong communication skills, as well as a commitment to diversity and inclusion in the workplace.

Benefits

Best-in-class benefits starting Day 1

Mental health and well-being focus

Company-paid volunteering time off

Qualifications

• Minimum of 2 years in a customer service environment.
• Experience in a relevant industry or as a payroll/HR practitioner.
• Strong organizational skills and ability to multitask.

Responsibilities

• Serve as a consultant for ADP's HCM software solutions.
• Build relationships with clients to exceed their expectations.
• Identify and provide solutions to client issues.

Skills

Client satisfaction focus

Strong communication skills

Analytical skills

Education

Bachelor's Degree or equivalent in business and/or human resources management

Job description

Overview

ADP is hiring a National HCM Consultant. ADP is a global leader in human resources technology, offering payroll, tax, HR, benefits, and more. We emphasize an inclusive, down-to-earth culture that welcomes ideas and innovation. We are committed to DEI, recognize awards for diversity and inclusion, and support initiatives such as OneTen to create opportunities for Black Americans. Apply to make your mark and join a culture that values belonging and growth.

As a National HCM Consultant, you will leverage ADP’s training programs and service guidelines to solve clients\' challenges and support client success. You will work with clients who have 1,000+ employees and help maintain ADP\'s service reputation and client satisfaction.

What you’ll do

Note: Strong emphasis on client service and professional communication, building rapport with clients, and delivering clear, actionable solutions.

• Be the client’s Go-To Person and Trusted Advisor
• Serve as a consultant in servicing all modules of ADP\'s HCM software solution, ADP WorkforceNow
• Use breadth of expertise to support ADP\'s clients
• Work to resolve issues and to identify and provide solutions through root cause analysis via effective communication and analytical skills

Be a Networker and Relationship Builder

• Build relationships with clients and leverage your understanding of ADP\'s products and services to provide solutions, exceeding client expectations
• Provide recommendations to ADP leadership around best practices, product and support process enhancements based on client input
• Continually upgrade knowledge and skills to stay familiar with applicable statutory laws or regulatory rulings that impact clients

To succeed in this role: Requirements

• Minimum of 2 years in a customer service environment
• Bachelor\'s Degree or equivalent in post-secondary education and experience (preferably in business and/or human resources management)
• A strong focus on client satisfaction in a relevant industry or as a payroll/HR practitioner with systems experience

Preferred Qualifications

• Up to 1 year of professional consulting experience or equivalent experience with software applications, software configuration, and client systems
• Ability to demonstrate learning agility and critical thinking in Human Capital Management areas (HR, Payroll, Time and Labour, etc.)
• Basic understanding of payroll processing workflow from input to delivery; Payroll Compliance Practitioner certification is a plus
• Active listening and high-impact oral and written communication skills
• Initiative to seek out answers and positive outcomes for both the client and ADP
• Strong organizational skills, ability to multi-task, set priorities, and follow up
• Ability to collaborate in a team environment and work independently with resourcefulness

Benefits and culture highlights

• Be yourself in a culture that values equity, inclusion, and belonging
• Belong by joining Business Resource Groups for networking and allies
• Grow your career in a dynamic environment with opportunities to progress
• Continuously learn through training, development, and mentorship
• Be your healthiest with best-in-class benefits starting Day 1
• Focus on mental health and well-being
• Join a company committed to giving back and making a positive impact in communities
• Get paid to pay it forward with company-paid volunteering time off

What are you waiting for? Apply today!

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, clients, and communities. We are committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP conducts business with high ethical standards and expects the same from our people. Learn more about ADP\'s culture and values at https://jobs.adp.com/life-at-adp/.