Microsoft Dynamics 365 CRM (Sales & Services) Delivery Lead, Director

PwC - Global; Ottawa; Hybrid; CAD 191,000 - 242,000; Full time

Job summary

A leading professional services firm in Ottawa is seeking a Director for Dynamics 365 CRM solutions. The role involves guiding a team of professionals, engaging closely with clients, and leveraging CRM expertise to drive successful projects. Candidates should possess a strong background in CRM systems, project management experience, and excellent leadership skills. This position offers competitive compensation ranging from $191,200 to $241,200, depending on experience and qualifications.

Benefits

Competitive compensation

Comprehensive benefits package

Flexible work environment

Qualifications

• Experience with Microsoft Dynamics 365 Sales & Service is crucial.
• Leadership in building and guiding a CRM team.
• Ability to manage client expectations and relationships.

Responsibilities

• Lead implementation projects for Dynamics 365 solutions.
• Engage closely with clients to tailor solutions.
• Drive business development in the CRM sector.

Skills

Consulting and operational experience

Profound knowledge in CRM systems

Leadership qualities

Project management skills

Clear communication skills

Team management

Ability to work on multiple projects

Job description

Line of Service Advisory

Industry/Sector Not Applicable

Specialism Workday

Management Level Director

Job Description & Summary At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a Microsoft Dynamics generalist at PwC, you will possess a broad range of consulting skills and experience across various Microsoft applications. Working in this area, you will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Microsoft applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

Meaningful work you’ll be part of As a Dynamics 365 CRM (Sales & Service) Lead, Director, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:

• Leadership Vision: As the Microsoft 'Dynamics 365 Sales & Service' leader, you will build and guide a team of CRM professionals, driving exceptional solutions and positioning PwC Canada as a market leader in the CRM landscape.

• Dynamics 365 Expertise: Leverage your profound knowledge and expertise in CRM systems, particularly Microsoft 'Dynamics 365 Sales & Service', to lead successful implementation projects and deliver valuable insights to our clients.

• Strategic Alignment with Microsoft: Foster a strong partnership with Microsoft to capitalize on growth opportunities, access the latest 'Dynamics 365 Sales & Service' technologies, and expand our presence within the Microsoft ecosystem.

• Business Development: Identify and seize opportunities to engage with clients, cultivate new relationships, and elevate PwC's market presence in Microsoft 'Dynamics 365 Sales & Service'.

• Client Engagement: Work closely with clients, understanding their unique needs and challenges, and deliver tailored Microsoft 'Dynamics 365 Sales & Service' solutions that empower them to enhance customer relationships and drive growth.

• Team Development: Build and lead a high‑performing team of CRM experts, nurturing their skills and expertise, and fostering a collaborative work culture.

Experiences and skills you’ll use to solve

• Consulting and/or operational experience.

• Profound knowledge and expertise in CRM systems, particularly Microsoft 'Dynamics 365 Sales & Service'.

• Leadership qualities and the ability to be recognized as a subject matter expert when our client requires.

• Project management and project planning skills.

• Clear and articulate written and verbal communication skills.

• Good facilitation, delivery skills, presentation and report writing skills.

• Effective leadership and people management skills.

• Ability to develop and manage senior‑level relationships.

• The ability to work on a number of projects, meet deadlines and manage stakeholder expectations.

• A demonstrated commitment to valuing differences and working alongside and/or coaching diverse people and perspectives.

• PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer.

This position ensures continuity and upholds our standards of excellence following the departure of a valued team member.

The salary range for this position is $191,200 - $241,200. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm‑wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Why you’ll love PwC We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

Optional Skills

• Accepting Feedback
• Active Listening
• Analytical Thinking
• Application Software
• Business Model Development
• Business Process Modeling
• Business Systems
• Coaching and Feedback
• Communication
• Creativity
• Developing Training Materials
• Embracing Change
• Emerging Technologies
• Emotional Regulation
• Empathy
• Enterprise Integration
• Enterprise Software
• Implementation Research
• Implementation Support
• Implementing Technology
• Inclusion
• Influence
• Innovation
• Innovative Design

We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process. The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html). Nous tenons à répondre à vos besoins tout au long du processus de demande d’emploi, d’entrevue et d’embauche. Si vous avez besoin de mesures d’adaptation pour être parfaitement à l’aise, faites‑le nous savoir à l’étape de la demande d’emploi. L’utilisation de l’intelligence artificielle (IA) dans le domaine du recrutement en est à ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons recours. À certains stades de notre processus de recrutement, nous comptons sur l’IA pour améliorer votre expérience. Par exemple, pendant l’examen du curriculum vitæ ou l’élaboration d’une liste de recommandations personnalisées, un agent conversationnel pourrait vous demander des précisions ou fixer avec vous un rendez‑vous pour l’entrevue. L’IA nous aide à mieux lutter contre les préjugés, car l’évaluation des candidats se fait de façon juste et équitable, sans que les informations d’identification comme le nom ou le sexe soient connues. Elle nous permet également de mieux repérer les bons candidats pour un poste et d’évaluer le lien entre leurs compétences, leur expérience et leurs chances de réussir chez PwC Canada. Bien que l’IA facilite certaines étapes de notre processus de recrutement, les décisions finales d’embauche sont toujours prises par des personnes. Pour en savoir plus sur l’utilisation et la protection de vos données personnelles, consultez notre politique sur la protection des renseignements confidentiels (https://www.pwc.com/ca/fr/privacy-policy.html).