Mental Health Therapist Provincial -Addiction & Mental Health Helpline

Alberta Health Services; Calgary; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading healthcare provider in Alberta is seeking a Mental Health Therapist to join their dedicated team. This role involves tele-triage for addiction and mental health calls, providing essential support and interventions to callers. The ideal candidate will hold a relevant master's degree and have experience in crisis intervention. This position offers competitive salaries ranging from $43.62 to $57.94 per hour and requires a commitment to providing high-quality mental health care.

Qualifications

• Active registration or eligibility for Alberta regulatory college.
• 3-5 years’ experience in Addiction and Mental Health services.

Responsibilities

• Provide tele-triage for addiction and mental health calls.
• Assess urgent situations and de-escalate crises.
• Support colleagues and participate in clinical supervision.

Skills

Crisis intervention

Mental health assessment

Teletriage assessment

Advanced computer skills

Customer service focus

Education

Master's degree in Psychology

Master's degree in Social Work

Master's degree in Occupational Therapy

Master's degree in Nursing

Tools

Office 365 applications

Genesys

Connect Care

Job description

Your Opportunity

The Primary Care Alberta Addiction and Mental Health Helpline, operated by Health Link, is a province-wide, 24/7 service for Albertans seeking addiction and mental health support. Reporting to the Clinical Manager and with the support of the Clinical Supervisors, the Mental Health Therapist is for tele-triage of addiction and mental health calls and responds to callers by providing information, supportive listening/clinical intervention, psychoeducation, triage/assessment, referrals, and connecting callers with urgent or emergency services as needed. You will receive calls from the public, address the needs at hand, provide appropriate information or referral, and triage urgent situations. You are required to respond to callers in crisis, quickly assess risk and de-escalate active suicidal behaviour, other risks of violence, or substance-related crises. You must be comfortable providing brief interventions and advice over the phone, largely independently. You will also participate in supporting on-shift colleagues and debriefing with shift leads or Clinical Supervisors. Additional responsibilities include participation in shift exchange process, clinical supervision and coaching, evaluation and quality improvement activities, as well as other administrative duties. This position is part of Primary Care Alberta. By applying on this posting, if you are the successful candidate, you agree to and will become an employee of Primary Care Alberta.

Description

As the Mental Health Therapist, you will be required to use a variety of treatment modalities (individual, family, and group) to persons experiencing significant mental health difficulties. Working both independently and as a member of a collaborative multidisciplinary team, you will provide evidence informed and best practices in crisis intervention, assessment, consultation, referral, case management and treatment.

Organization and Employment Details

• Transition Company: Primary Care Alberta
• Classification: Mental Health Therapist Prov
• Union: HSAA Facility PROF/TECH
• Unit and Program: Health Link
• Primary Location: Southport Tower
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.70
• Posting End Date: 31-DEC-2025
• Temporary Employee Class: Temp P/T Benefits
• Date Available: 12-JAN-2026
• Temporary End Date: 12-JAN-2027
• Hours per Shift: 7.75
• Length of Shift in weeks: 12
• Shifts per cycle: 42
• Shift Pattern: Days, Evenings, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $43.62
• Maximum Salary: $57.94
• Vehicle Requirement: Not Applicable

Required Qualifications

Master's degree in Psychology; or master's degree in Social Work (clinical specialization) including education in mental health assessment and psychotherapy; or master's or bachelor's degree in Occupational Therapy including training and experience in mental health assessment and provision of psychotherapy; or master's degree in Nursing or Psychiatric Nursing including training and experience in mental health assessment and provision of psychotherapy. Active or eligible for registration with the applicable Alberta regulatory college.

Additional Required Qualifications

Masters level social work, psychology or related degree. Must be registered under the Alberta Health Professions Act - ACSW, CAP, ACOT, CRNA (membership outside of these bodies will not be considered). Minimum of 3-5 years’ experience providing frontline Addiction and Mental Health services in a variety of healthcare settings (e.g., urgent, acute, community). An equivalent combination of education and experience will be considered, including advanced education in Addiction Counselling. Ability to manage a wide variety of clinical situations Strong knowledge of mental health and substance use concerns across populations, including areas of high risk such as substance withdrawal, suicidality, and/or violent behaviour. Competency in concurrent capable practice within addiction and mental health. Advanced computer skills. Working knowledge of: Office 365 applications; Genesys; Connect Care. Ability to learn and utilize multiple electronic platforms concurrently. Strong working knowledge of the addiction and mental health system and resources across the province. Advanced skills in assessment and intervention for individuals of all ages with addiction and mental health concerns, including significant experience in crisis intervention and teletriage assessment. Customer Service focus.

Preferred Qualifications

Previous contact centre experience is an asset. Crisis Intervention experience is an asset. Psychological First Aid (PFA) training preferred.