Membership Service Representative

Canucks Sports & Entertainment (CSE); Vancouver; On-site; CAD 40,000 - 55,000; Full time

Job summary

A prominent sports organization in Vancouver is seeking a Membership Service Representative to enhance member experiences by providing exceptional customer service and supporting various ticketing initiatives. The ideal candidate has a background in Business or Marketing, a strong interest in sports, and proven interpersonal skills. This full-time role involves managing member accounts, facilitating ticket sales, and ensuring overall satisfaction with the Membership experience.

Qualifications

• Strong interest in working within the sports industry.
• Results-driven with initiative and commitment to continuous improvement.
• Ability to interact professionally and effectively with clients.

Responsibilities

• Manage assigned accounts and develop relationships with ticket members.
• Support ticket inquiries and manage game day needs.
• Promote and renew ticket products through effective sales strategies.

Skills

Proactive attitude

Interpersonal skills

Time management

Presentation skills

Education

Post-secondary education in Business, Marketing, or Sports Management

Tools

Microsoft Office

Job description

Position

Membership Service Representative

Department

Membership Experience

Reports to

Senior Account Executive, Membership Experience

Position Summary

The Membership Service Representative supports the mandate and goals of the Membership team by providing exceptional customer service while promoting, renewing, and upselling ticket products to existing and prospective ticket members. This is a full‑time position dedicated to creating meaningful Member interactions, strengthening relationships, and elevating the overall Membership experience.

Essential Duties And Responsibilities

(Other duties may be assigned as required)

• Manage assigned accounts and develop strong, professional relationships with Canucks Ticket Members to meet service standards and ensure renewals.
• Support the 899.GOAL line and general ticket inquiries, responding promptly with appropriate solutions.
• Manage Member requests, expectations, and game day needs.
• Promote, renew, and sell ticket products including full, half, and quarter season Memberships, as well as group, minor hockey, and single game tickets.
• Follow up on outstanding accounts and declined payments in a timely manner.
• Participate in Member events and assist in delivering Member benefits throughout the season.
• Perform game night responsibilities including addressing ticketing issues, managing the Membership Help Desk, and coordinating unique Member experiences.
• Communicate and implement service policies and procedures professionally and consistently.
• Seek opportunities to enhance and streamline current Membership processes and procedures to improve overall efficiency and experience.
• Perform administrative support for the team as required.
• Continue to develop and refine interpersonal, communication, and problem‑solving skills to better support Members and contribute to team success.

Required Experience And Qualifications

• Post‑secondary education in a related field such as Business, Marketing, or Sports Management.
• Strong interest in working within the sports industry.
• A results‑driven, proactive attitude with initiative, persistence, and a commitment to continuous improvement.
• Strong proficiency with the Microsoft Office suite.
• Excellent interpersonal skills with the ability to interact professionally and effectively with internal and external clients at all levels.
• Effective time management skills and the ability to multitask in a dynamic, fast‑paced environment.
• Confident presentation skills, with the ability to think quickly and react professionally in various situations.
• Willingness and ability to work flexible hours, including evenings and weekends.

Vancouver is one of the most diverse cities in the world, and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and reflective of our vibrant community. We value unique perspectives, ideas, and creativity that contribute to a diverse, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.