Member Services Consultant (Kingston)

CAA Club Group; Kingston; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading company in the travel industry, CAA Club Group, is seeking a Member Service Consultant in Kingston, Canada. The successful candidate will deliver exceptional member experiences through sales, reservations, and providing key travel services. This role emphasizes customer interaction and requires a strong background in sales and customer service, coupled with flexibility in working hours.

Qualifications

• 2-3 years customer service and sales experience.
• Excellent communication skills, both written and oral.
• Flexible availability for store operations.

Responsibilities

• Sell Memberships and merchandise.
• Make car rental reservations and issue Travel Insurance options.
• Take passport photos and issue International Driving permits.

Skills

Customer service experience

Sales experience

Communication skills

Education

Post-secondary education in Travel and Tourism

TICO certification (in progress or willing to complete)

Job description

As a Member Service Consultant (MSC) you will have the proven ability to provide exceptional experiences to our Members. In this role, you would be required to sell Memberships, and merchandise. You will also be required to make car rental reservations, take passport photos, issue International Driving permits and educate and provide Travel Insurance options to our Members.

Who You Are :

2-3 years customer service and sales experience in a retail environment

Excellent communication skills both written and oral

TICO certification completion or working towards / willing to complete

Available to work flexible store operation hours

Post-secondary education in Travel and Tourism, or related field is a strong asset

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LI-Onsite

Please note : Internal applicants are asked to formally express their interest by applying online no later than 5business days of position being posted