Medical Receptionist

NHS; Brampton; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading healthcare organization in Brampton is seeking a Medical Receptionist to join their team. The role involves assisting patients and supporting the practice administration team in a variety of clerical and reception duties. Candidates should have strong communication skills, experience in customer service, and be able to work well under pressure. This is a full-time position offering a supportive work environment.

Qualifications

• Good standard of general education.
• Ability to work without direct supervision.
• Reception or customer service experience.

Responsibilities

• Maintain and monitor the practice appointments system.
• Process personal and telephone requests for appointments.
• Provide clerical assistance to practice staff.

Skills

Communication skills

Customer service

Teamwork

Education

5 GCSEs including English and Math

NVQ Customer care

Tools

Basic computer skills

EMIS software

Job description

Due to the expansion of our reception team we are looking for a Medical receptionist, thepurpose of the role is to:

Offer general assistance to the practice teamand project a positive and friendly image to patients and other visitors,either in person or via the telephone

Receive, assist and direct patients inaccessing the appropriate service or healthcare professional in a courteous,efficient and effective way

Undertake a variety of administrative dutiesto assist in the smooth running of the practice, including the provision ofadministrative support to clinical staff and other members of the practice team

Facilitate effective communication betweenpatients, members of the primary health care team, secondary care and otherassociated healthcare agencies

This is a full time role of 37.5 hours per week.

Main duties of the job

The duties and responsibilities to be undertaken bymembers of the practice administration team may include any or all of the itemsin the following list. Duties may bevaried from time to time under the direction of the TL / practice manager, dependenton current and evolving practice workload and staffing levels:

Opening up/locking up of practice premises andmaintaining security in accordance with practice protocols

Maintaining and monitoring the practiceappointments system

Processing personal and telephone requests forappointments, visits and telephone consultations, and ensuring callers aredirected to the appropriate healthcare professional

Processing and distributing incoming and outgoingmail

Taking messages and passing on information

Computer data entry/data allocation and collation;processing and recording information in accordance with practiceprocedures. This may include but notlimited to registering patients, change of address etc

Initiating contact with and responding to requestsfrom patients, other team members and associated healthcare agencies andproviders

Clearing and re-stocking of consulting rooms asrequired

Providing clerical assistance to practice staff asrequired from time to time, including word/data processing, filing,photocopying and scanning

Keeping the reception area, notice-boards andleaflet dispensers tidy and free from obstructions and clutter

About us

We are a popular and forward-thinking training practice of over 16,000 patients operating from three sites in the beautiful Cumbrian countryside of the Northern Pennines and Eden Valley, close to the great border city of Carlisle, within easy reach of the Lake District, the Borders and Northumberland.

We are part of Carlisle Rural PCN and have an excellent team of Healthcare Professionals and supportive administration teams. We are also a dispensing practice with dedicated Medicines Management Team and Dispensing Team.

The Practice is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £43.50. Deducted at £14.50 from 1st month salary and over the following 2 months

Enhanced Check: £61.50. Deducted at £20.50 from 1st month salary and over the following 2 months

Job responsibilities

The duties and responsibilities to be undertakenby members of the practice administration team may include any or all of theitems in the following list. Duties maybe varied from time to time under the direction of the seniorreceptionist/practice manager, dependent on current and evolving practiceworkload and staffing levels:

• Opening up/locking up of practice premisesand maintaining security in accordance with practice protocols
• Maintaining and monitoring the practiceappointments system
• Processing personal and telephone requestsfor appointments, visits and telephone consultations, and ensuring callersare directed to the appropriate healthcare professional
• Processing and distributing incoming andoutgoing mail
• Taking messages and passing on information
• Computer data entry/data allocation andcollation; processing and recording information in accordance with practiceprocedures. This may include butnot limited to registering patients, change of address etc
• Initiating contact with and responding torequests from patients, other team members and associated healthcareagencies and providers
• Clearing and re-stocking of consulting roomsas required
• Providing clerical assistance to practicestaff as required from time to time, including word/data processing,filing, photocopying and scanning
• Keeping the reception area, notice-boards andleaflet dispensers tidy and free from obstructions and clutter

Person Specification

Other Requirements

• Ability to work without direct supervision
• Ability to work well in a team
• Ability to work well and remain calm under pressure
• Ability/willingness to travel to other clinics to work during work hours when necessary

Qualifications

• Good standard of general education 5 GCSE including English and Maths Grade 4 and above or relevant experience
• Good standard of numeracy & literacy
• NVQ Customer care

Experience

• Basic computer use
• Reception or customer service experience
• Experience in a healthcare setting
• Experience in a GP reception role
• Previous experience of handling confidential records

Skills and Knowledge

• Ability to use own judgement and common sense
• Familiarity with EMIS software Understanding of medical terminology