Marmot Basin Jasper Alberta Rentals & Retail Sales Coordinator

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Part time

Job summary

A renowned resort in Jasper is seeking a Rental/Retail Sales Coordinator for a seasonal position. This customer-facing role involves delivering exceptional service and managing rental and retail operations in a vibrant mountain environment. Candidates should have experience in customer service and familiarity with ski/snowboard equipment. The position offers an hourly rate and a seasonal employment from October 2025 to May 2026.

Qualifications

• Experience in customer service, retail, or rental shop environment is required.
• Familiarity with ski/snowboard equipment and sizing is required.
• Proficient with POS systems (RTP, Square, or similar) required.

Responsibilities

• Deliver friendly and knowledgeable customer service.
• Receive, unpack, label, and restock merchandise.
• Assist with tracking orders, returns, and exchanges.

Skills

Customer service experience

Familiarity with ski/snowboard equipment

Proficient with POS systems

Organizational skills

Comfortable in fast-paced environment

Job description

Marmot Basin Jasper Alberta Rentals & Retail Sales Coordinator

Marmot Basin Jasper, AB

Overview

Job Title: Rental/Retail Sales Coordinator

Reports To: Rental/Retail Assistant Supervisor, Rental/Retail Supervisor, Rental/Retail Manager

Employment Type: Seasonal

Position Summary: The Rental/Retail Sales Coordinator is a frontline team member responsible for delivering exceptional customer service across the Rental Shop, Retail Stores, and Online operations. This role is hands-on and focused on guest experience, sales execution, accurate transactions, and the smooth operation of rental and retail services. The Sales Coordinator supports daily functions by maintaining inventory, processing transactions, and ensuring the sales floor and rental areas are well-organized, clean, and welcoming.

Key Responsibilities

• Guest Service & Sales Support — Deliver friendly, knowledgeable, and efficient service in-person, over the phone, and online. Assist guests with equipment rentals: fittings, safety checks, sizing, and returns. Promote and sell rental/retail products and ski lessons. Process payments accurately using RTP and other POS systems. Answer guest questions about Marmot Basin, maintaining strong relationships with clients to encourage repeat business.
• Retail & Rental Operations — Receive, unpack, label, and restock merchandise and rental inventory. Organize displays and maintain visual merchandising standards. Perform basic rental equipment maintenance and cleanliness checks. Maintain awareness of current stock levels and communicate restocking needs. Handle rental reservations, verify report accuracy, ensure timely setup of rentals, and waive processing after customer pickup. Support online store fulfillment: pulling, packing, and shipping items.
• System Use & Administrative Tasks — Use RTP and Aspenwear to complete transactions, look up bookings, and troubleshoot issues. Assist with tracking orders, returns, and exchanges (in-store and online). Help manage damaged or defective product returns and replacements. Maintain accurate documentation for inventory counts and product movement. Report discrepancies, guest issues, or maintenance concerns to supervisors promptly. Assist in maintaining records of rental agreements and customer information in accordance with company policy.
• Collaboration & Communication — Follow direction from supervisors and work collaboratively with team members. Coordinate with the team to ensure smooth operations across the department. Support seasonal training efforts by sharing knowledge of processes and products. Uphold all workplace safety procedures, policies, and service standards. Stay informed of promotions, policy updates, and operational notices.

Qualifications & Experience

• Experience in customer service, retail, or rental shop environment (required)
• Familiarity with ski/snowboard equipment and sizing (required)
• Proficient with POS systems (RTP, Square, or similar)
• Strong organizational skills and attention to detail
• Comfortable in a fast-paced, guest-facing role

Key Attributes

• Energetic, reliable, and team-oriented
• Confident communicator with a positive attitude
• Solution-focused with strong multitasking skills
• Punctual, adaptable, and self-motivated
• Alpine skier and/or snowboarder (asset)
• Enthusiastic about mountain activities and the Jasper area (asset)

Job Details

• Pay Type: Hourly
• Employment Indicator: Seasonal
• Job Start Date: Monday, October 20, 2025
• Job End Date: Friday, May 8, 2026