Marmot Basin Jasper AB Snow School Sales Desk Coordinator

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Full time

Job summary

A luxury ski resort is seeking a Snow School Sales Desk Coordinator for the winter season. This position involves managing customer inquiries about ski lessons, processing reservations, and providing excellent customer service. Ideal candidates have experience in hospitality and familiarity with reservation systems. The role requires strong communication skills and a focus on guest satisfaction. This position is seasonal with hourly pay.

Qualifications

• Previous experience in customer service or guest relations, ideally in a ski resort.
• Excellent verbal and written communication skills.
• High attention to detail and strong organizational skills.

Responsibilities

• Open and close the Snow School Desk, managing systems and balances.
• Book and modify ski/snowboard lessons.
• Ensure smooth operation of lesson check-ins and communicate with staff.

Skills

Customer service experience

Communication skills

Organizational abilities

Problem-solving

Tools

RTP software

Google Drive

Microsoft Outlook

Job description

Overview

Location: Marmot Basin, Jasper, Alberta

Position Type: Seasonal | Full-time

Reports to: Snow Sports School Assistant Director, Director of Skiing

The Snow School Sales Desk Coordinator is the frontline representative for the Snow Sports School Desk and Central Reservations Desk at Marmot Basin. This dual-role position involves assisting guests with lesson bookings, lift ticket and rental package inquiries, resolving booking issues, processing payments, and providing high-quality customer service both in person and via phone or email. This role requires a deep understanding of all lesson products, internal booking software (RTP), and guest services procedures. The coordinator will be responsible for all staff working on either the Snow School sales desk or the Central Reservations desk, they will work with accounting to ensure all Snow School points of sales are balanced and fulfilled throughout the season. The Snow School Sales Desk Coordinator will report directly to the Snow Sports School Assistant Director and the Director of Skiing.

Responsibilities

• Snow Sports Desk Duties


• Open and close the Snow School Desk (set up computer systems, float counting, till balancing).


• Book, modify, and cancel private and group ski/snowboard lessons using RTP and the online Lesson Book (Google Drive).


• Handle check-ins for all types of lessons, including Marmot Kids Camps, Private Lessons, Discover Lessons, and Mountain Clubs.


• Process and fulfill orders for lift tickets, lesson packages, and rentals.


• Coordinate lunch menus and logistics for full-day kids’ programs.


• Maintain communication with instructors, supervisors, and other departments regarding lesson scheduling and special requests.


• Handle specific lift ticket processing (e.g., instructor discounts, course conductor comp tickets, comp guest tickets).


• Provide support for Vacation Camps, Never Ever Days, and Destination Bookings.


• Train and assist staff in all of the duties described above.


• Communicate performance of staff to Snow School assistant director and engage in performance appraisals where necessary.


• Central Reservations Desk Duties


• Respond to phone and email inquiries regarding lesson bookings, lift tickets, rentals, and packages.


• Educate customers on using the online store, troubleshoot technical issues, and guide them through the purchase process.


• Resolve online store account issues (e.g., RFID linking, profile duplications, password resets) using RTP and Aspenware.


• Assist in ticket sales and Escape Card processing under special conditions.


• Maintain accurate and complete records of bookings and transactions.

Qualifications

• Required Skills and Qualifications: Previous experience in customer service or guest relations, ideally in a ski resort or recreational facility.


• Comfortable using software systems such as RTP, Google Drive, and Microsoft Outlook.


• Excellent verbal and written communication skills.


• High attention to detail and organizational abilities.


• Ability to work independently and handle high volumes of guests during peak times.


• Positive attitude, with a strong focus on customer satisfaction and problem-solving.


• Willingness to work weekends, holidays, and during busy operational hours.


• Previous coordinator or supervisory experience considered an asset.

Preferred Qualifications

• Familiarity with ski/snowboard lesson structures and terminology.


• Experience using Point-of-Sale (POS) and reservation systems.


• Multilingual abilities are considered an asset.


• Ski and/or Snowboard experience is considered an asset.

Job Details

• Pay Type: Hourly


• Employment Indicator: Seasonal


• Job Start Date: Monday, October 27, 2025


• Job End Date: Sunday, May 3, 2026