Manager, Personal Lines (District Offices)

Co-operators; Guelph; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading Canadian financial services cooperative is seeking a Manager, Personal Lines. This role will oversee the operations and service delivery in personal lines, focusing on home and auto insurance. Candidates must possess strong leadership skills, excellent communication, and thorough knowledge of personal lines insurance. This position offers a competitive salary, professional development opportunities, and a hybrid work environment.

Benefits

Training and development opportunities

Flexible work options

Paid volunteer days

Comprehensive total rewards package

Qualifications

• Strong leadership to drive high performance.
• Ability to align operations with business goals.
• Understanding of personal lines insurance products.

Responsibilities

• Oversee operations and service delivery for agencies.
• Execute effective workforce planning and engagement.
• Ensure team supports agency business plans.

Skills

Leadership skills

Communication skills

Knowledge of personal lines insurance

Stakeholder engagement

Problem-solving skills

Education

General Insurance 1 license

Job description

Close Date: September 26, 2025

Company: CGIC

Department: Retail Sales

Employment Type: Regular Full-Time

Work Model: Hybrid

Language: English is required, French is an asset

Additional Information: This / these role(s) is / are currently vacant

The Opportunity

We are a leading Canadian financial services cooperative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

The Manager, Personal Lines (District offices) is responsible for overseeing the operations and service delivery for vacant agencies specializing in Home and Auto insurance. This role focuses on ensuring that the OA1 team effectively supports these agencies, providing exceptional service and expertise to drive growth and retention in personal lines. The Manager will work closely with the AVP, District Offices & Billing to align operational strategies with overall business objectives and enhance the performance of personal lines offerings.

How you will create impact

• Provide region focused direction and lead the operational team to execute effective workforce planning, recruitment and retention approaches, Region Distribution staff development strategies, performance management and engagement activity, monitoring of achievement against sales targets and other productivity metrics, and expense management for personal lines policies (, home and auto).
• Ensure the team effectively supports in a role appropriate way goals, priorities and schedules identified in the agency business plans.
• Support Operations Supervisors in upskilling Agency staff in areas of financial services to support the shift to the Distribution future state
• Model and execute HR best practices including recruitment, performance management, rewards & recognition, development and career planning
• Provide coaching, training and motivation to develop their competencies, and future potential for role evolution / progression, career and succession planning.
• Liaise with the Model Agency, Contact Centres, and other Retail Sales functions as required to determine proficiency goals and performance goals.
• Collaborate with Manager, Special Lines to ensure both teams are leading offices in a cohesive manner to drive results and engagement.
• Deploy excellent change management leadership and initiative to address critical team challenges and new strategic initiatives; use critical thinking to determine / understand the underlying causes or drivers, explore and assess innovative solutions, make or support decisions, and engage the team to execute successfully and realize benefits expected.

How you will succeed

• Strong leadership and team management skills to drive high performance and engagement.
• Excellent verbal and written communication skills for effective stakeholder engagement.
• Thorough knowledge of personal lines insurance, specifically Home and Auto products.
• Understanding of the vacant agency model and the specific needs and challenges related to servicing these agencies.
• Ability to align OA1 operations with overall business goals and contribute to revenue growth.
• Experience in managing service delivery and fostering a collaborative culture.

To join our team

• Strong verbal and written communication skills.
• Effective collaboration with cross-functional teams.
• High emotional intelligence to understand and address agency needs.
• Strong problem-solving skills.
• Ability to influence and negotiate with stakeholders.
• Proven ability to build and maintain strong relationships.
• Have or will obtain General Insurance 1 license.

What you need to know

• There may be extended work hours
• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (, health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

IN-DNI

LI-DNI