Manager Operations

Metro Supply Chain Group; Brampton; On-site; CAD 85,000 - 100,000; Full time

Job summary

A leading logistics company in Peel Region is seeking an experienced Operations Manager to oversee receiving, stocking, and daily warehouse operations. The candidate will manage a team, handle returns, and ensure quality in the logistics process. With a minimum of 5 years in Reverse Logistics required, this position offers medical benefits, wellness programs, and a retirement savings plan.

Benefits

Medical, dental, and vision coverage

Life and disability insurance

Wellness programs

Retirement Savings Program

Employee Appreciation Day

Company sponsored social events

Qualifications

• Minimum 5 to 7 years in Reverse Logistics.
• Experience managing a team in a supervisor or manager role.

Responsibilities

• Oversee receiving and stocking of returned products.
• Manage lost claims and daily operations at the warehouse.
• Respond to Client and Carrier requests regarding damaged items.
• Manage return-to-vendor procedures for key vendors.
• Design and organize staff shift schedules to meet KPIs.
• Ensure quality of work in shipping and receiving processes.
• Prepare progress reports and documentation for other departments.
• Train personnel on policies, guidelines, and safety.
• Maintain adherence to health and safety regulations.

Skills

Customer Centricity

Collaboration

Teamwork

Self Motivated

French Language Communication

Education

Undergraduate Degree or Diploma in Logistics/Operations and Supply Chain Management

Job description

Summary

Reporting to the General Manager, the Operations Manager plays an integral role in researching and/or coordinating the daily logistics activities for both clients requested, and carrier notified returns, transfers and OS&D’s. The incumbent would be required to complete client’s requests with required data from Return Processes, identify and forward to appropriate carriers for tender, monitor freight movement for same within the network, input all details into the software, transfer data to pre-completed receiving reports, investigate, trace and obtain necessary documents from carriers websites, communicate and provide necessary documentation to the Client, Metro Claims and Operations ensuring all required processes, communication and timelines are adhered to.

Responsibilities

• Overseeing the receiving and stocking of all returned products, managing lost claims, and supervising daily operations at warehouse
• Overseeing a team of warehouse operations staff.
• Receive, identify and investigate the cause of damaged items and respond to all Client and Carrier requests
• Managing return-to-vendor procedures for identified vendors and regions
• Design and organize shift schedules and procedures for staff to meet their KPIs
• Ensuring quality of work performed by staff in shipping, receiving, storing and maintaining inventories
• Prepare progress reports and relevant documentation and coordinate with other departments to ensure target schedules are met
• Assist where necessary in implementing and training personnel on guidelines, policies, and procedures.
• Follow the Occupational Health and Safety Act and Metro’s policies including Safety, Violence and Harassment laws
• Willing to stay beyond regularly scheduled hours to finish prioritized departmental objectives

Competencies

• Customer Centricity
• Fostering Culture
• Collaboration
• Teamwork
• Self Motivated
• Entrepreneurial
• French Language Communication
• Always Improving Mindset

Experience

• A minimum of 5 to 7 years in a Reverse Logistics
• Previous experience in managing a team in a supervisor or manager role

Education

• Undergraduate Degree or Diploma in Logistics/Operations and Supply Chain Management

Why Join Us

• Work in an environment where safety is our first priority
• The opportunity to build a career with a growing company
• Medical, dental, and vision coverage for you and your family
• Life and disability insurance
• Wellness programs to support your family’s well-being
• A Retirement Savings Program with a company match
• Company team wear allowance
• Employee Appreciation Day
• Company sponsored social events
• Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.