Manager, Member Engagement

LandlordBC; Victoria; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading organization for the residential rental housing sector is seeking a Manager, Member Engagement. This role involves leading member engagement activities, managing educational events, and overseeing partner programs. The ideal candidate will have a bachelor's degree and 2-5 years of relevant experience in program management or event planning, preferably within the rental housing sector. The position offers flexible work hours, competitive benefits, and opportunities for professional growth in a dynamic team environment.

Benefits

Family-flexible work hours

5% RRSP matching

Vacation allotment starting at 10 days

Flexible sick and personal time

Extended health benefits

Transportation and communications allowance

Qualifications

• Proven experience in program management and event planning.
• Experience in the rental housing sector highly valued.
• Ability to work occasional evenings for events.

Responsibilities

• Lead member engagement activities including events and partner programs.
• Coordinate member communications and promotional activities.
• Manage logistics for virtual and in-person events.

Skills

Event planning

Program management

Market research

Analytical skills

Communication skills

Data translation

Project management

Education

Bachelor's degree in marketing, communications, business, or related field

Tools

MS Office

Mailchimp

CRM/data analytics tools

Job description

We are looking for a Manager, Member Engagement to join our team

Who We Are:

LandlordBC is the industry leader for the residential rental housing industry in British Columbia. A member-driven organization, our members range from property owners to property managers with purpose-built rental buildings, secondary suites, and investment properties. LandlordBC prides itself on professionalizing the rental housing industry and making the rental housing market better for everyone through education, support, innovative programing and working with government and other stakeholders. We bring extensive experience working with our members, government and utilities to advance energy efficiency and carbon reduction in rental buildings.

Your Role:

The Manager, Member Engagement, is responsible for leading our member engagement activities including planning and managing in-person and virtual education events and overseeing our existing partner program. You will work closely with internal teams to advance organizational priorities and support member growth and retention goals.

Preference will be given to applicants who are available to work in our Victoria, BC office.

What You Will Do:

Outreach & Promotion –

• Coordinate and contribute to the development of regular eNews communications, ensuring timely updates on events, education, advocacy, and member programs.
• Draft and manage targeted member communications promoting events, educational opportunities, and group programs to drive awareness, participation, and value.
• Support member acquisition by promoting the organization and its value proposition to designated target markets through direct outreach and relationship-building activities.
• Represent the organization through participation in industry events, networking opportunities, trade shows, and coordinated marketing efforts including articles, social media, and other promotional channels.

Event Planning -

• Collaborate with our leadership team to plan and implement a robust annual program of in-person and virtual events designed to deliver education to our members, facilitate networking, and enhance member retention and growth.
• Manage all facets of the logistics related to both virtual and in-person events including venue selection for in-person events, speakers, exhibitor booths, sponsorships, and marketing the events to ensure broad-based member participation.
• Serve as the initial contact and customer support for all event inquiries and manage all processes including attendee registration, sponsorship invoicing, etc.
• Recommend innovative approaches and tools to enhance member growth and retention efforts.

Partner Program Management -

• In this role you will take ownership of our existing partner program and identify growth opportunities by making strategic recommendations to our leadership to expand and optimize the program and implement those recommendations.
• Collaborate with our leadership team to enhance and grow the existing partner program by identifying unmet needs of the members to drive membership growth, engagement, retention, and overall impact on the organization.
• Work closely with partners in the program to ensure that they continue to receive value for their money. Seek their feedback for continuous improvement.
• Actively engage with partners to ensure that they participate in our events through sponsorship, exhibiting, and other opportunities LandlordBC may offer.
• Track program performance for both members and partners. Make improvement recommendations to our leadership, and implement accordingly.

Special Projects & Continuous Improvement -

• Contribute to and/or lead special projects that align with LandlordBC’s strategic objectives.
• Stay updated on sector trends and emerging technologies relevant to LandlordBC’s mission.

WHAT YOU'LL NEED TO SUCCEED:

Education requirements -

Bachelor's degree in marketing, communications, business, or a related field.

Experience requirements -

Must have 2-5 years of proven experience in one or more of program management, event planning, market research, business development. Experience in the housing sector, rental housing sector in particular, highly valued.

Technical skill requirements -

Proficient in MS Office (Excel, PowerPoint, Word), Mailchimp, and CRM/data analytics tools.

Soft skill requirements -

• Strong analytical and problem-solving abilities.
• Excellent communication and presentation skills.
• Strategic thinker with the ability to translate data into actionable insights.
• Highly organized and detail oriented.
• Proactive and self-motivated, capable of managing multiple projects simultaneously.
• Comfortable working independently, collaboratively across teams and with external organizations at various levels.

More details –

• 2-5 years of relevant previous experience in event planning and program coordination preferably in a nonprofit, professional, or regulatory setting.
• 2+ years of event planning experience for in-person events with over 100-200 attendees.
• Ability to work occasional evenings for events.
• Some travel throughout British Columbia required.
• Preference will be given to candidates domiciled in Victoria, BC to work Monday to Friday 8:30am to 4:30pm in our 1001 Cloverdale Avenue office.

WHAT WE OFFER

At LandlordBC you’ll have the opportunity to grow and develop alongside a diverse and passionate team of passionate dedicated to creating positive change in British Columbia’s rental housing sector. We offer competitive benefits, a supportive work environment, and the chance to make meaningful contributions to the sector and communities within we operate. Join a purpose-driven organization that is committed to advancing safe, healthy and sustainable housing solutions for British Columbians.

• Family-flexible work hours.
• 5% RRSP matching.
• Vacation allotment starts at 10 days and increases with tenure.
• Flexible sick and personal time.
• Extended health, long term disability, dental care, and vision care.
• Basic life insurance.
• Extended Holiday Season closure in addition to vacation time.
• Transportation and Communications Allowance.

WHAT YOU NEED TO DO NOW

Ready to join our team?Submit your resume with cover letter to Hunter Boucher, Vice-President, Operations: [e-mail]

We look forward to reviewing your application!