Manager, Global Technology Governance & Control

Manulife; Southwestern Ontario; Hybrid; CAD 94,000 - 175,000; Full time

Job summary

A leading international financial services provider seeks a Manager in Governance & Control to shape risk management practices in Global Technology. The ideal candidate has 3–5 years of experience in Technology Risk, proven project management skills, and holds a relevant university degree. This hybrid role offers a salary between CAD 94,220 and CAD 174,980 based on qualifications.

Benefits

Comprehensive benefits program

Retirement plans

Incentive programs

Qualifications

• 3–5+ years of experience in Technology Risk or related areas.
• Proven track record in project management and risk strategy.
• Hands-on experience with GRC tools and strong grasp of risk frameworks.

Responsibilities

• Define methodology for risk and control activities.
• Analyze risk trends and improve risk management.
• Identify AI use cases to streamline processes.
• Contribute to reporting and dashboards.

Skills

Technology Risk

Information Security

Analytical skills

Project management

Cross-functional collaboration

Communication skills

Education

University degree in Computer Science, IT, Business or related field

Tools

GRC tools (Archer preferred)

Job description

Overview

Collaborating with our AVP, Global Technology Governance & Control, our team is the first line of defense in our Global Technology organization, passionate about managing risk. We partner with leadership to build a risk culture, define strategy, and deliver the tools, insights, and expertise needed to make confident, risk-aware decisions. Our work supports the broader Technology and Enterprise strategies — and we’re growing!

Position Responsibilities

• As a Manager in Governance & Control, you'll have a key role in shaping our risk management practices throughout Global Technology. Your work will be dynamic, strategic, and future-focused.
• Build the Foundations: Define the methodology and taxonomy for risk and control activities — ensuring everyone speaks the same risk language.
• Spot the Signals: Analyze risk trends, support initiatives, and recommend smart ways to continuously improve how we manage risk.
• AI Adoption: Identify and implement AI use cases to streamline risk, control, and regulatory processes — making our work faster and smarter.
• Automate with Purpose: Find opportunities to automate controls, prioritize them, and coordinate their development and rollout.
• Stay Ahead of Regulations: Support regulatory initiatives by assessing current practices, identifying gaps, and driving remediation plans to completion.
• Lead Communities of Practice:
  • Third Party Risk Management: Own procedures, deliver training, track improvements, and report performance.
  • Standard Change Management: Maintain consistency, clarity, and continuous improvement.
• Keep Us on Track: Contribute to weekly and monthly reporting — scorecards, dashboards, trackers, summaries — you name it.
• Be a Global Voice: Represent the team in global forums, leadership meetings, and conferences — sharing insights and shaping strategy.

Required Qualifications

• 3–5+ years of progressive experience in Technology Risk, Information Security, Operational Risk, Business Resiliency, or Audit within a complex enterprise environment.
• Proven track record in project management, risk strategy execution, and cross-functional collaboration.
• University degree or equivalent experience in Computer Science, Information Technology, Business, or a related field.
• Hands-on experience with GRC tools (Archer preferred) and a strong grasp of risk frameworks and control standards.
• Expertise in risk methodologies, control design, and audit procedures.
• Exceptional verbal and written communications skills — ability to simplify complexity and tell compelling stories with data.
• Strong analytical approach with the ability to influence decisions, solve problems creatively, and drive continuous improvement.
• Comfortable working across global time zones and navigating diverse partner environments.

Leadership & Influence

Inspire confidence, guide teams, and influence outcomes across all levels.

Stakeholder Engagement

You build trust, align priorities, and manage expectations with finesse. Accountability: You take ownership and follow through — always.

Critical Thinking & Problem Solving

Critical Thinking: You connect dots, anticipate risks, and think several steps ahead. Strategic Problem Solving: You approach challenges with curiosity, creativity, and a clear plan.

Collaboration & Inclusion

You thrive in team environments and know how to bring people together to solve complex challenges. You bring people together and create space for diverse perspectives.

Communication

You’re a skilled presenter and facilitator, able to tailor your message to any audience.

Execution Excellence

Manage time and priorities like a pro, delivering high-quality work in fast-paced settings. Decisiveness: You make informed decisions and own the outcomes.

What You’ll receive

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are prioritized. As part of our distributed team, we’ll help you shape the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider. To learn more, visit our story at the Manulife site.

Manulife is an Equal Opportunity Employer. We embrace diversity and foster an inclusive work environment. We do not discriminate in recruitment, retention, advancement or compensation on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or beliefs, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by law. A Human Resources representative can assist with reasonable accommodations during the application process. To request accommodations, contact [e-mail].

Referenced Salary Location: Toronto, Ontario

Working Arrangement: Hybrid

Salary range is expected to be between 94,220 CAD and 174,980 CAD. If applying outside the primary location, contact [e-mail] for the range for your location. Actual salary depends on market conditions and qualifications. Employees may participate in incentive programs.

Manulife offers a comprehensive benefits program and various retirement plans. For U.S. applicants, contact [e-mail] for U.S.-specific provisions.