Maintenance Technician

THE WILLAMETTE VALLEY CO LLC; Surrey; On-site; CAD 30,000 - 60,000; Full time

Job summary

A service support company in Surrey seeks a Field Service Technician responsible for equipment maintenance and customer support. The role requires weekly travel, proficiency in pneumatic services, and a positive attitude towards customer relations. Candidates must have 1-3 years of relevant experience, a driver license, and a current passport.

Qualifications

• 1-3 years of related experience or equivalent education/experience.
• Must have a driver license and current passport.

Responsibilities

• Provide onsite service support for equipment.
• Manage travel schedule and contact with Supervisor.
• Complete service reports timely.

Skills

Proficiency in pneumatic meter service

Customer service skills

Ability to manage travel arrangements

Job description

Summary

Responsible for maintenance of dispensing equipment and demonstrating world-class field service support for our customers. This position requires weekly travel with weekends and night work required. The work is outside in all types of weather with minimal office requirements.

Primary Duties

• Provide onsite service support for WVCO equipment.
• Demonstrate proficiency in pneumatic meter service.
• Participate in remote / virtual training and meetings.
• Perform remote service support for customers.
• Effectively manage travel schedule & daily contact with Supervisor / Salesperson
• Complete service reports in timely manner & report unresolved equipment issues.
• Provide a positive, partnership-oriented, attitude toward customers.
• Proactive in contacting the existing customers for service & training.
• Handle customer equipment failure calls issues and related product needs.
• Show initiative toward and making suggestions to improve our procedures.
• Creating customer parts orders and ordering / returning equipment parts.

Other Duties

• Knowledge of other support equipment and service related to customer support.
• Manage travel arrangements (e.g., flights, hotel, and rental vehicles).
• Maintain company vehicle.
• Submit monthly expense reports.

Requirements

• One to three years of related experience or equivalent combination of education and experience that provides the applicant with the knowledge, skills and abilities to perform the job.
• Weekly travel including weekends and night work.
• Must have driver license and have a current passport.