Lobby Concierge

Pomeroy Lodging; Alberta; On-site; CAD 45,000 - 55,000; Full time

Job summary

A resort hospitality company located in Kananaskis, Alberta seeks a Lobby Concierge. In this role, you will provide outstanding guest services, create personalized itineraries, and assist with various guest requests. A strong emphasis is placed on customer service, communication skills, and knowledge of the local area. The position offers a unique opportunity to work in a beautiful setting with excellent development opportunities and a variety of perks, including discounted hotel stays and wellness benefits.

Benefits

Employee Travel program

Growth and development opportunities

Health and Wellness benefits

Onsite staff accommodations

Discounted Ski Pass and Golf rates

Qualifications

• Knowledge of Kananaskis and surrounding areas.
• Excellent verbal and written communication skills.
• Ability to manage tasks independently with a customer service focus.

Responsibilities

• Create itineraries for guests prior to arrival.
• Respond to guests' requests for special arrangements.
• Provide personal recommendations and make reservations.

Skills

Customer service focus

Attention to detail

Strong communication skills

Problem-solving

Education

Business or Hospitality degree

Tools

Opera PMS

Job description

Lobby Concierge

THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!

The Role:

As a Concierge, you will be an important member of the Front Office team that creates a warm arrival experience for the guest while exceeding their expectations. You will act as a guide to help guests rediscover the beauty of the Canadian Rockies through the endless list of activities inside and outside the resort. As a concierge of the Pomeroy Kananaskis Mountain Lodge, you will be an ambassador for our hotel, brand, and the Kananaskis valley. It is important for you to experience the activities and learn about the products offered. You must be able to confidently, and passionately speak to our guests about all that Kananaskis has to offer.

Job Duties:

• Reporting to the Guest Activities Manager, the primary responsibilities are:
• Reaching out to guests in advance to begin creating itineraries prior to their arrival.
• Responding to guest’s requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
• Ensure that at all times, an up-to-date selection of booklets, guides, maps and brochures of local attractions are available.
• Ensure all dining options are up to date at all times with newest menus
• Provide personal recommendations and make reservations for dining options in the Hotel.
• Arrange taxis, chauffeur-hire limousines and the bookings of travel, entertainment and tour arrangements for the guests.
• Assisting guest’s book excursions, pre purchase lift tickets at Nakiska, and book tee times at the newly opened Kananaskis Golf course. You will also be assisting guest in booking activities arranged by Family activities including kid’s camp and so much more.
• Being an ambassador for the lobby and assisting guests with all inquiries.
• Ensuring the desk and lobby area are clean and well always presented.
• Apart from your regular duties, you will support guest services in the lobby and ensure that the lobby is covered and kept clean.
• All other duties as assigned.

Employment Experience and Educational Requirements:

• Knowledge of Opera PMS is an asset.
• Able to manage tasks independently with attention to detail and customer service focus.
• Able to take initiative and solve problems.
• Strong knowledge of Kananaskis, Hotels and surrounding area.
• Excellent phone manners and communication skills (verbal and written).
• Business or Hospitality degree an asset.

Physical Demands:

• Ability to lift, carry, push or pull trays carts and equipment up to 40+lbs
• Prolonged standing and sitting while stationed at the concierge desk and throughout hotel areas.
• Repetitive hand and wrist movements associated with typing, writing, phone use, and handling documents.
• Able to lift, carry, push, or pull light to moderate items (up to approximately 25 lbs.) is required.
• Work at a fast pace during high-volume service while maintaining service standards and customer excellence.
• Occasionally assist or support the Bell team with luggage storage or taking luggage up to the guest’s room, based on operational needs. Must be able to lift and carry luggage approximately 25 to 50 lbs.).
• Must be able to work varied shifts, mornings, evenings, weekends, holidays.

Amazing Perks:

• Marriott Employee Travel program providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels.
• Personal days: 5 per year after 90 days of continued full-time employment
• Food and Beverage discounts at ALL 6 of our dining outlets
• Growth and development opportunities, both personal and professional
• Onsite staff accommodations which include a residence convenience store and employee gym
• One meal per day in our employee cafeteria (taxable benefit)
• Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
• Shuttle access to Calgary and Canmore
• Health and Wellness benefits (some restrictions may apply)
• Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
• Discounted access to our Nordic Spa*
• Discounted Ski Pass and Golf rates*
• Kananaskis Parks Pass

Apply now or visit us to learn more information at www.livetheadventure.ab.ca

Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699

*Season Availability, subject to cut off dates.