Linux Desktop & Devices Support Engineer

Canonical; Trois-Rivières; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading open source software provider is looking for a Linux Engineer/Administrator to deliver exceptional technical support for Ubuntu products. You will manage customer cases, ensuring smooth resolution of technical issues. Ideal candidates have strong Linux knowledge and a passion for technology and customer success, with opportunities for career growth in a collaborative environment.

Qualifications

• Experience with Linux systems administration and troubleshooting.
• Ability to deliver exceptional technical support.
• Strong communication skills for customer interactions.

Responsibilities

• Deliver outstanding technical support for Desktop and Server environments.
• Own and manage technical cases from qualification to resolution.
• Collaborate with senior engineers when needed.

Skills

Strong Linux knowledge

Customer support experience

Problem-solving skills

Job description

Overview

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world\'s leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing.

This is an opportunity for a Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have a passion for technology and an eagerness to learn, you will enjoy working with some of the best people in the industry at Canonical.

You will be accountable for delivering an outstanding technical support experience on the full Desktop and Server technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers.