Linux Desktop & Devices Support Engineer

Canonical; Hamilton; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading software provider in Hamilton, Ontario is seeking a Linux Engineer/Administrator to deliver exceptional technical support for Desktop and Server. The ideal candidate has a passion for Linux and open source technologies, with strong problem-solving skills. You will manage cases from qualification to resolution and collaborate with senior engineers as needed. This role offers the chance to work with some of the best people in the industry.

Qualifications

• Passion for Linux and open source technologies.
• Eagerness to learn and contribute to customer success.
• Experience in technical support preferred.

Responsibilities

• Deliver an outstanding technical support experience for Desktop and Server.
• Own and manage cases from problem qualification to resolution.
• Collaborate with colleagues and senior engineers when needed.

Skills

Linux expertise

Customer success orientation

Problem-solving skills

Tools

Ubuntu

Job description

Overview

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world\'s leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing.

This is an opportunity for a Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have a passion for technology and an eagerness to learn, you will enjoy working with some of the best people in the industry at Canonical.

You will be accountable for delivering an outstanding technical support experience on the full Desktop and Server technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers.