Lift Operations Manager

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Full time

Job summary

A prominent hospitality lodge in Alberta is seeking a Lift Operations Manager. The ideal candidate will oversee daily operations, lead a team of up to 20 staff, and ensure safety and outstanding guest experiences. Responsibilities include operational record maintenance, report generation, and cross-departmental collaboration. Candidates should have leadership skills, hospitality experience, and the ability to work flexible hours. This role offers a dynamic outdoor environment with stunning mountain views.

Benefits

Free access to Pursuit attractions and discounts for friends

Discounts on hotel stays, dining, and retail

Subsidized mental health and wellness resources

Qualifications

• 1-2 years of previous tourism hospitality experience in a supervisory role.
• Physically capable of lifting up to 50 lbs.
• Comfortable working at heights up to 70 meters.

Responsibilities

• Oversee daily lift operations focusing on safety and efficiency.
• Lead, train, and support the lift operations team.
• Generate reports on operational data and identify areas for improvement.

Skills

Leadership

Hospitality skills

Team collaboration

Problem-solving

Proficiency in Microsoft Office 365

Education

Tourism & Hospitality Diploma

Job description

Lift Operations Manager - Jasper Skytram, Alberta

At Pursuit, we offer more than just a place to visit; we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Based at the Jasper SkyTram in Jasper National Park, this role offers a landscape surrounded by stunning mountain views and endless adventure. You will be driving operational excellence through hands‑on management and proactive communication. You’ll lead a team of up to 20, overseeing lift operations personnel with a sharp eye on safety and a strong commitment to guest experience.

Responsibilities

• Oversee daily lift operations with a focus on safety, efficiency, and adherence to company policies and safety codes.
• Maintain accurate operational records in line with safety and insurance requirements.
• Generate comprehensive reports on weather trends, visitation numbers, and lift downtime. Analyze these data sets to identify patterns, inform operational decision‑making, and highlight key areas for improvement to enhance overall performance and guest experience.
• Lead, train, and support the Lift Operations team, including hiring, scheduling, payroll, and performance feedback.
• Assist with facilities upkeep, including minor repairs, troubleshooting, and identifying areas needing attention to maintain a safe and functional work environment.
• Foster a clean, safe, and compliant work environment, including chairing the Health & Safety Committee.
• Collaborate across departments and with contractors, maintaining strong communication and coordination.
• Support emergency response efforts and assist with lift and building maintenance as needed.
• Assist with the development and maintain annual budgets to ensure financial accuracy and alignment with organizational goals.
• Coordinate transportation logistics for staff, collaborating with local transportation providers to ensure adherence to critical schedules and operational efficiency.
• Consistently represent the company professionally and take on additional duties as assigned.

Qualifications

• Tourism & Hospitality Diploma an asset.
• 1-2 years of previous tourism hospitality experience, in a supervisory capacity.
• Proven ability to lead.
• Physically capable of lifting up to 50 lbs.
• Proficient in Microsoft Office 365.
• Ability to work a flexible schedule including nights, holidays and weekends.
• Aerial lift industry or related experience is an asset.
• Strong hospitality skills with a professional, approachable demeanor.
• Positive, calm, and reliable under pressure in dynamic outdoor environments.
• Team‑oriented leader and collaborator, able to both give and receive direction.
• Proactive and observant, with the initiative to identify and complete tasks independently.
• Self‑aware and committed to continuous learning and development.
• Confident problem‑solver with the ability to coach service excellence in others.
• Comfortable working at heights up to 70 meters.

Benefits & Perks

• Free access to Pursuit attractions and 50% off for friends.
• Discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.

Equal Employment Opportunity

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team!