Lifecycle & Retention Product Lead – Canada

Amazon Leo; Toronto; On-site; CAD 100,000 - 125,000; Full time

Job summary

A global technology company in Toronto is looking for a Senior Product Manager to lead customer lifecycle management for its Canadian market. The ideal candidate will have over 5 years of experience in product management, corporate strategy, and lifecycle analytics. You will develop strategies for retention and revenue growth, analyze customer data, and influence cross-functional teams. This role offers a comprehensive benefits package and requires comfort in a fast-paced, entrepreneurial environment.

Benefits

Comprehensive benefits package

Qualifications

• 5+ years experience in product management, corporate strategy, lifecycle management, or analytics.
• 5+ years managing business metrics (P&L, revenue targets, retention or loyalty).
• 5+ years experience in consumer telecommunications or satellite services.

Responsibilities

• Develop and execute strategies to optimize the subscriber base.
• Own retention and win-back strategies across all customer touchpoints.
• Lead upgrade, add-on, and trade-in strategies.

Skills

Product management

Analytical skills

Stakeholder management

Problem-solving

Entrepreneurial mindset

Job description

A global technology company in Toronto is looking for a Senior Product Manager to lead customer lifecycle management for its Canadian market. The ideal candidate will have over 5 years of experience in product management, corporate strategy, and lifecycle analytics. You will develop strategies for retention and revenue growth, analyze customer data, and influence cross-functional teams. This role offers a comprehensive benefits package and requires comfort in a fast-paced, entrepreneurial environment.