Legal Account Manager (Winnipeg, MB)

goeasy Ltd.; Winnipeg; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading financial services company in Winnipeg is seeking a Legal Account Manager responsible for educating branches on recovery processes and managing delinquent accounts. The ideal candidate should have 1-2 years of collections experience, strong communication skills, and be detail-oriented. The role offers a collaborative environment and various employee benefits including health care access and personal days off.

Benefits

RRSP match

Employee Share Purchase Plan

Free Company Gym

24/7 healthcare access

Customizable benefits package

Paid birthday off

Two weeks paid vacation

Qualifications

• 1-2 years of related experience in a similar role.
• 1-2 years Collections experience.
• Full Driver's License with access to a vehicle.

Responsibilities

• Educate branches on recovery techniques and legal processes.
• Manage legal and administrative duties.
• Handle the recovery portfolio of written-off loans.

Skills

Effective verbal communication

Exceptional organization

Time management

Interpersonal skills

Detail-oriented

Education

Post-Secondary Education (College or University)

Tools

Microsoft Office

SharePoint

Job description

Our state-of-the-art contact center is the heartbeat of goeasy — proudly supporting our easy financial and easy home brands across Canada. Join one of the country’s fastest-growing companies and be part of something extraordinary. Welcome to goeasy!

At goeasy, our people and culture are at the heart of everything we do — and we’re proud to be recognized for it. We’ve been named one of Canada’s Top Growing Companies, Greater Toronto Top Employers, and we’re honored to have received Canada’s Most Admired Corporate Cultures award. We’re also certified as a Great Place to Work, recognized among the Best Workplaces for Women, and celebrated for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These accolades reflect our ongoing commitment to creating an inclusive, high-performance culture where people thrive and innovation leads the way.

Our contact center plays a vital role in supporting over 400 retail locations across the country, helping Canadians reach their personal and financial goals. Through specialized, high-impact teams, we deliver the expert service, care, and support that fuel goeasy’s success.

Why work with us?

• Leverage our RRSP match and Employee Share Purchase Plan programs.
• State-of-the-art office, with free Company Gym, Games Room.
• Employee discounts on furniture, electronics, and appliances.
• Access 24/7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a customizable package including options for 100% coverage.
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
• Celebrate properly, with your birthday off PAID! Along with 5 personal days and two weeks paid vacation.
• For a complete picture of total rewards, please click here.

A day in the life of a Legal Account Manager:

• Educate all branches in the assigned region as required on recovery techniques, legal processes, and procedures.
• Stay organized and manage deadlines with all required legal and administrative duties.
• Manage your region’s revolving monthly PCO inventory to review and flag as “pre-lit” / ”legal”.
• Manage recovery portfolio of written-off loans through action and activity; phone calls, text messages, emails, required legal action including service of legal documents.
• Proceed with legal action on delinquent accounts through the Small Claim Court process.

What we are looking for:

• 1-2 years of related experience in a similar role.
• 1-2 years Collections experience (Asset).
• Post-Secondary Education preferred (College or University).
• Full Driver's License with access to a vehicle.
• Effective verbal, listening, and written communication skills.
• Exceptional organization and time management skills.
• Ability to multi-task, self-motivate, and work independently.
• Well-versed in Microsoft Office / SharePoint (Excel, Word, Outlook).
• Ability to maintain confidential information.
• Excellent interpersonal skills, and ability to work with people at various levels across the organization.
• Detail-oriented and demonstrated ability for accuracy.

Diversity, Inclusion, and Equal Opportunity Employment:

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable, and accessible workplace. By learning from each other’s differences, we gain strength through our people and perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process, and we will work with you to address your needs.

Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

We thank all interested applicants; however, we will only be contacting those with the skills and qualifications outlined above.