Learning Management Administrator and Content Creator

YM Inc. was founded on the strength of a single retail store in the heart of downtown Toronto in 1975, under the name Stitches. Today we are one of North America’s leading apparel retailers operating over 700 stores across Canada and the United States under the following banners: Stitches, Urban Planet, Urban Behavior, Sirens, Forever 21, Urban Kids, Suzy Shier, Bluenotes, West 49, Mandee and Charlotte Russe.

Our goal is to sustain performance that exceeds expectations. We are committed to creating a culture where people feel valued and inspired to achieve results. We give our people the appropriate tools, freedom and authority to make decisions. They are accountable for their actions and we recognize their efforts and reward their results. We attract and nurture the best people by providing leadership opportunities, career development and continuous learning. We are committed to leading by example and with integrity. We treat people with respect and dignity, promote the benefits of diversity and address challenges in a direct and compassionate manner. We engage people in our goals and objectives; we listen and act on new ideas where possible. That is our Philosophy.

Job Overview:

We are seeking a highly motivated and detail-oriented Learning Management Administrator and Content Creator to oversee the administration of our Learning Management System (LMS) and create engaging, high-quality learning content (creating original content and reformatting existing content). In this hybrid role, you will manage the day-to-day operations of the LMS, ensure smooth content delivery, and collaborate with subject matter experts to design and implement innovative learning experiences.

How you will make a difference:

Learning Management System (LMS) Administration:

• Manage and configure the LMS for optimal performance.
• Oversee user account management, including enrolling, assigning, and tracking learners, including third party content.
• Assist with the integration of external content or third-party tools into the LMS platform.
• Ensure the integrity of course content and troubleshoot technical issues related to the LMS.
• Provide user support and training to both learners and instructors on the use of the LMS.
• Collaborate with cross-functional teams to test system functionality.
• Organize, manage and maintain course content library and assets.
• Generate and maintain reports on learner activity, course completions, and overall learning effectiveness.
• Manage the scheduling and deployment of online and instructor-led training sessions.
• Monitor and report on learner progress, engagement, and performance metrics.

Content Creation and Course Design:

• Develop and create engaging instructional materials, including e-learning modules, videos, quizzes, presentations, and other multimedia content.
• Collaborate with subject matter experts to design and structure course content that aligns with learning objectives.
• Continuously update and improve course content based on feedback and best practices in instructional design.
• Ensure content is visually appealing, interactive, and accessible for all learners (according to WCAG 2.2 standards).

Other Duties:

• Stay current with trends and advancements in e-learning technologies and instructional design methodologies.
• Work closely with cross-functional teams (HR, IT, and department heads) to align learning initiatives with organizational goals.

Qualifications:

• Post-secondary education in instructional design or related field.
• A minimum of two years’ work experience in e-learning-based instructional design.
• Experience with audio video production editing an asset.
• Proven experience with Learning Management Systems (e.g., Dayforce, Moodle, Canvas, Blackboard, etc.).
• Experience in content creation, instructional design, and multimedia production such as Storyline, Rise, Canva, and Powtoon or similar.
• Strong communication and collaboration skills.
• Excellent organizational skills and attention to detail.
• Familiarity with SCORM, xAPI, and other e-learning standard file types (preferred).
• Ability to work independently and manage multiple projects simultaneously.
• Advanced in Microsoft Office Suite.

What we offer:

• Competitive Compensation Package
• Health and Dental Benefits Plan
• Paid Sick Days
• Employee Discount
• Tuition Reimbursement
• Ongoing Training and Development
• Career Advancement Opportunities
• Being part of an amazing, supportive and collaborative team

YM Inc. is an equal opportunity employer. If chosen to participate in the selection process, accommodations are available upon request. We will consult with the applicant to provide or arrange suitable accommodation in a manner that takes into account the applicant’s accessibility needs.

This position is for an open vacancy.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Extended health care
• On-site parking
• Paid time off
• Store discount

Schedule:

• Monday to Friday

Ability to commute/relocate:

• North York, ON M6A 2W1: reliably commute or plan to relocate before starting work (required)

Experience:

• e-learning-based instructional design: 2 years (required)
• instructional design, and multimedia production: 2 years (required)

Work Location: In person