Lead Service Coordinator - Competition 2025-098

Assembly of Manitoba Chiefs; Winnipeg; On-site; CAD 70,000 - 85,000; Full time

Job summary

A community service organization in Winnipeg seeks a Lead Service Coordinator to oversee service delivery for the New Beginnings Team. This role requires strong leadership, knowledge of Housing First philosophy, and experience in social services. The Coordinator will manage team activities and work closely with various community partners to support clients in achieving stability and integration. Preference is given to First Nations applicants.

Qualifications

• Demonstrated knowledge of Housing First, Intensive Case Management, and harm reduction.
• Experience working with individuals impacted by Child Welfare and Criminal Justice.

Responsibilities

• Supervise and support the New Beginnings teams and coordinate program activities.
• Serve as primary liaison for HPS projects and external partners.
• Facilitate group workshops on life skills and wellness topics.

Skills

Leadership

Critical thinking

Problem-solving

Communication

Cultural sensitivity

Education

Post-secondary education in Social Services or related field

Combination of education and a minimum of three years senior management experience

Tools

Microsoft Office Suite

Job description

Competition #2025-098

Category : Full-Time Permanent

Open Until : September 19 2025

Position Summary

Under the direction of the Director of Service Delivery the Lead Service Coordinator provides leadership and supervision to the New Beginnings Team. This role ensures services are delivered in a flexible compassionate and responsible manner using the Intensive Case Management model and Housing First philosophy. The Coordinator works closely with End Homelessness Winnipeg partners landlords community agencies and program staff to support participants in achieving stability recovery and community integration.

Key Responsibilities

• Supervise and support the New Beginnings teams; coordinate program activities and meetings.
• Serve as primary liaison for the Homelessness Partnering Strategy (HPS) projects and external partners including Doorways CAN workers landlords and housing networks.
• Provide culturally appropriate intake case management and referrals; collaborate with staff to develop and implement participant service plans.
• Support participants through housing transitions (intake move-ins inspections transportation coordination and stability supports).
• Facilitate or co-lead group workshops on life skills and wellness topics.
• Oversee the use of case management tools and systems (e.g. VI-SPDAT SPDAT HIFIS).
• Maintain accurate records compile reports and ensure compliance with program standards.
• Represent the organization professionally foster positive partnerships and contribute to a supportive workplace culture.
• Participate in staff supervision performance reviews training and professional development.
• Other related duties as assigned.

Qualifications

Education & Experience

• Post-secondary education in Social Services or related field; a combination of education and a minimum of three (3) years of senior management experience may be considered.
• Demonstrated knowledge of Housing First Intensive Case Management and harm reduction.
• Experience working with individuals impacted by Child Welfare Criminal Justice trauma and marginalization.
• Knowledge of Winnipeg resources in mental health addictions housing child welfare and Indigenous culture.
• Experience working effectively with First Nations individuals communities and traditional knowledge systems.

Skills & Abilities

• Strong leadership supervision and team-building abilities.
• Excellent critical thinking problem-solving and conflict resolution skills.
• Strong written oral and presentation communication skills.
• Skilled in relationship-building networking and working with cultural sensitivity and diplomacy.
• Proficient in Microsoft Office Suite (Word Excel PowerPoint Outlook).

Other Requirements

• Knowledge of First Nations culture; fluency in a First Nations language is an asset.
• Valid Class 5 drivers license and access to a reliable vehicle.
• Satisfactory Criminal Record and Child Abuse Registry Checks.
• Ability to work flexible hours travel as required and lift up to 25 pounds occasionally.

Application Information

Interested applicants are invited to submit their cover letter identifying the position title applying for qualifications and resume along with 3 professional reference listings (include a most recent employer reference) by Friday September 19 2025 4:00 p.m.

Human Resources
Assembly of Manitoba Chiefs
14th Floor 275 Portage Avenue Winnipeg Manitoba R3B 2B3

Quote Competition #2025-098 in your application.

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Thank all who apply and advise that only those selected for further consideration will be contacted. No phone calls will be accepted.

Preference will be given to First Nations people. If successful applicants will be asked to verify citizenship documentation issued by a First Nation or government-issued documentation or affirmation from Inuit Mtis or non-status Indigenous community with which they identify. Incomplete and late applications will not be considered.

Please visit our website at

Required Experience :

IC

Key Skills

Senior Care, Customer Service, Developmental Disabilities Experience, Computer Skills, Microsoft Outlook, Case Management, Computer Literacy, Dispatching, Home Care, Administrative Experience, Social Work, Word Processing

Employment Type : Full-Time

Experience : years

Vacancy : 1