Key Account Manager

Affirm; Remote; CAD 136,000 - 199,000; Full time

Job summary

A leading fintech company is seeking a Key Account Manager to oversee key accounts and develop strategic initiatives. The role requires 7+ years of experience negotiating complex contracts, strong communication skills, and the ability to lead cross-functional teams. The successful candidate will analyze partner performance, recommend growth programs, and ensure customer satisfaction. The role is primarily remote, with a compensation range of $136,250 to $198,750 annually, including benefits such as healthcare and equity rewards.

Benefits

Healthcare coverage

Flexible Spending Wallets

Competitive vacation and holiday schedules

Employee Stock Purchase Plan

Qualifications

• 7+ years of experience negotiating and closing large contracts.
• Strong written and verbal communication skills.
• Experience in leading cross-functional projects.
• Ability to build relationships and influence outcomes.
• Excellent analytical abilities to review merchant performance.
• Knowledge of consumer finance and e-commerce preferred.
• Comfortable using Salesforce and BI tools.

Responsibilities

• Oversee a portfolio of key accounts and drive strategic initiatives.
• Develop account plans including financing optimizations.
• Analyze partner performance and recommend programs.
• Orchestrate cross-functional teams for partnership initiatives.
• Manage customer health to ensure satisfaction.
• Drive customer advocacy and collaboration on developments.

Skills

Negotiating large commercial contracts

Strong communication skills

Project leadership

Relationship building

Analytical abilities

Knowledge of retail & e-commerce

Using Salesforce

Job description

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

Affirm is committed to building lasting partnerships with merchants for long‑term growth and ongoing revenue generation.

As a Key Account Manager, you will join a growing team driving value and growth with large strategic merchants. This is a high‑profile, customer‑facing role requiring outstanding results‑oriented, relationship and program management skills.

This role oversees a portfolio of affirm’s strategic accounts in Canada with the goal of driving ambitious results across the business. Success in this role entails delivering strong results, collaborating across different teams and levels with key stakeholders, strong analytical skills, and excellent executive presence including written and verbal communications.

What You’ll Do

• You will oversee a portfolio of key accounts and will be responsible for developing and driving strategic initiatives including complex contract negotiation, pricing and expansion opportunities to drive revenue and General Merchandise Volume (GMV).
• You will develop and execute sophisticated account plans that include financing optimizations, executive relationship engagement, and marketing strategies, often against ambitious timelines.
• You will analyze partner performance and recommend programs to increase product adoption, grow up‑funnel awareness and visibility, and sell into expansion opportunities.
• You will orchestrate cross‑functional teams across our Product, Technical, Credit, Analytics, Marketing, and Risk teams to execute partnership initiatives and drive business results.
• Manage customer health to ensure overall customer satisfaction and business results.
• Drive customer advocacy and critical issues by collaborating with development, product management, and support teams to improve the affirm offering for our merchants.

What We Look For

• 7+ years of experience negotiating and closing large, complex commercial contracts for leading companies.
• Strong written and verbal communication skills, including the ability to give compelling presentations.
• Experience in leading cross‑functional projects with a high attention to detail.
• Ability to build productive internal and external relationships and influence towards outcomes; outstanding executive presence.
• Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders.
• Knowledge of retail, consumer finance offerings, integrated software solutions, and e‑commerce preferred.
• Comfortable using Salesforce and standard BI tools.

Pay Grade - K

Equity Grade - 5

Employees new to affirm typically come in at the start of the pay range. affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job‑related skills. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, which includes the annual base pay and the sales incentive target.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents).

CAN On Target Earnings per year: $136,250 - $198,750

affirm is proud to be a remote‑first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned affirm office. A limited number of roles remain office‑based due to the nature of their job responsibilities.

Benefits

We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:

• Health care coverage – affirm covers all premiums for all levels of coverage for you and your dependents.
• Flexible Spending Wallets – generous stipends for spending on technology, food, various lifestyle needs, and family‑forming expenses.
• Time off – competitive vacation and holiday schedules allowing you to take time off to rest and recharge.
• ESPP – An employee stock purchase plan enabling you to buy shares of affirm at a discount.

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, affirm will consider for employment qualified applicants with arrest and conviction records.

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