Key Account/Business Operations Manager - Custom Apparel & Promotional Products

Vault Consulting (Accounting, Human Resources, Research); Toronto; Hybrid; CAD 70,000 - 80,000; Full time

Job summary

A leading custom apparel company in Toronto is seeking a Key Account/Business Operations Manager. This role involves coordinating operations, sales support, and client communication. Candidates should have significant experience in production coordination and a strong understanding of the apparel industry. The position offers a competitive salary, hybrid work environment, and comprehensive benefits.

Benefits

Health Benefits

Company Social Events/Outings

Laptop

Qualifications

• 5+ years of experience in production coordination or operations.
• Strong understanding of print parameters and order management.
• Experience in the apparel or promotional products industry.

Responsibilities

• Act as the daily point of contact for brand accounts.
• Coordinate production schedules and monitor inventory levels.
• Troubleshoot and resolve production issues swiftly.

Skills

Production coordination

Client communication

Sales support

Problem-solving

Team collaboration

Education

Post-secondary degree or professional equivalent

Tools

MS Office

Job description

Overview

As a Key Account/Business Operations Manager, you will be the operational backbone for one of the brand accounts. This role blends inside sales support, production coordination, and client communication, ensuring that every order runs smoothly from concept through delivery. You will be the point of contact for this client, while working closely with internal teams (sales, design, production, logistics, suppliers) to manage timelines, artwork approvals, purchase orders, and production flow. The position includes a base salary of $70,000 to $80,000 plus bonuses and additional perks!

THE COMPANY & CULTURE

Our client was founded in 2008 out of a college dorm room and has since grown into one of Canada’s fastest-growing custom apparel companies. With over 15 years of expertise and millions of prints produced, they manage the full process from design and manufacturing through to distribution. Today, the company employs more than 60 people and prides itself on a diverse, creative team that lives by the philosophy: great people make great clothing. Headquartered in the GTA with an additional regional office in Los Angeles, the business is in high-growth mode and remains both design-driven and customer-focused. Their impressive client roster includes Uber Eats, Mark’s, Labatt, and Girl Guides, among other leading brands.

THE LOCATION

• Office location – North York, ON
• This is a hybrid role - average about 2 days work from home/3 days work from the office

THE PRODUCT/SERVICE

• Custom apparel design, production, decoration, labels & finishing, and fulfillment & E-Commerce

PROSPECTIVE CUSTOMERS

All industries, including but not limited to collegiate, corporate, food and beverage, entertainment, retail, and private labels. Primarily selling to the Marketing Manager, Purchasing Manager, and Buyer.

THE POSITION

As a Business/Business Operations Manager, you will be the operational backbone for one of the brand accounts. This role blends inside sales support, production coordination, and client communication, ensuring that every order runs smoothly from concept through delivery. You will be the point of contact for this client, while working closely with internal teams (sales, design, production, logistics, suppliers) to manage timelines, artwork approvals, purchase orders, and production flow.

SALES CYCLE & PRODUCT VALUE

• Average sales cycle: 3-6 weeks
• Average product value ranges from $5K to $10K

TYPICAL DAY & DUTIES

• Serve as the daily point of contact for the assigned brand account, providing product knowledge and professional communication.
• Review client orders and artwork to ensure accuracy and compliance with brand or licensor guidelines.
• Coordinate production schedules with clients, suppliers, and internal teams, tracking orders from start to finish.
• Monitor inventory levels and arrange raw material orders as needed.
• Provide clients with proactive updates on order status, approvals, and timelines.
• Troubleshoot and resolve any production or delivery issues quickly to minimize delays.
• Collaborate daily with sales, design, production, and logistics teams to ensure client requirements are met.
• Support sample proofing, licensor approvals, and maintain accurate records of production activity.
• Assist in developing new product offerings, improving processes, and creating standard operating procedures.

COMPENSATION & BENEFITS

• Base Salary $70,000-$80,000
• OTE $100,000-$110,000
• Health Benefits
• Laptop
• Company Social Events/Outings

SUPPORT & TRAINING

• On the Job
• Mentorship/Shadowing

PREFERRED EXPERIENCE & BACKGROUND

• 5+ years of Production Coordinator or Operations Coordinator, or possibly an Inside Sales/Account Manager experience
• Industry experience in the apparel & fashion, or promotional products industry is ideal
• The successful candidate should have a strong understanding of print parameters, embroidery, and all the elements involved in building a purchase order (PO) for custom products.

EDUCATION

Post-secondary degree or professional equivalent.

TECHNICAL SKILLS

• Basic computer skills
• Proficiency in MS Office
• Online screen sharing
• Social media savvy

WHY YOU SHOULD APPLY

• Quality products
• Talented and supportive team
• Equal opportunity employer
• Opportunity to grow

OTHER SALES JOBS

If this job is not ideal for you, please upload your resume for future consideration at https://justsalesjobs.recruiterbox.com/jobs/61ab37640cd048c4b78dc09bcbf58e04

Or visit our website to view other available sales jobs at https://justsalesjobs.ca/jobs/

ABOUT JUST SALES JOBS

Just Sales Jobs sources and places Top Sales Talent from Toronto to Kitchener/Waterloo and Cities in between. We use Artificial Intelligence and Machine Learning technologies along with a proven hiring methodology to identify Top Sales Talent.

Just Sales Jobs has earned a reputation as the best recruitment agency in Ontario. We source and place for Sales Positions between Toronto and Kitchener/Waterloo, and cities in between. Sales positions we hire for include, Vice President of Sales, National Sales Director, Sales Director, Director of Sales, Regional Sales Manager, Territory Sales Manager, Sales Manager, Vice President Business Development, Business Development, Business Development Director, Business Development Representative, Business Development Manager, Business Development Officer, Sales Representative, Senior Sales Representative, Sales Development Representative, Account Manager, Account Executive, Senior Account Manager, Telemarketer, Inside Sales, Outside Sales, Door to Door Sales.

Our client is an equal opportunity employer committed to creating a diverse and inclusive, barrier-free workplace. They strive to provide a safe, healthy and respectful workplace where individuals are valued for their contributions. Our client encourages applications from women, aboriginal peoples, members of visible minorities, and persons with disabilities.Our client is committed to providing an accessible and supportive recruitment experience for persons with disabilities. If you require accommodations at any stage of the recruitment process, please notify us in advance [e-mail]. We thank all applicants in advance for their interest however, only those candidates under consideration will be contacted.