Junior Technical Supervisor

Z953; Montreal; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading music and technology company in Montreal is seeking a Junior Technical Supervisor to resolve Tier 2 technical issues for digital signage and audio platforms. The ideal candidate will have at least one year of experience in an advanced technical support role, possess a solid understanding of networking fundamentals, and be fluent in both French and English. This role offers a hybrid work policy with various perks, including access to virtual healthcare and fitness classes.

Benefits

Share purchase plan

Access to virtual healthcare

Free fitness classes

Free language classes

Summer hours

Vibrant social events

Qualifications

• A minimum of one year of experience in an advanced technical support role.
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP).
• Fluency in French and English (written and spoken).

Responsibilities

• Handle second-level support escalations from commercial customers.
• Investigate, diagnose, and resolve hardware, software, and network issues.
• Create and update documentation and knowledge base articles.

Skills

Technical support experience

Networking fundamentals

Fluency in French

Fluency in English

Experience with AV systems

Job description

At Stingray, creativity, collaboration, and innovative technology are the pillars of our DNA. Are you ready to rock your career by joining a growing company, a team of music enthusiasts in a stimulating and fun work environment?

Our Montreal-based Customer Support team is currently seeking a Junior Technical Supervisor who will impress our clients by resolving Tier 2 technical issues for our industry-leading digital signage and audio platforms. If you are a dedicated, solutions-oriented professional, eager to expand your technical expertise, and ready to make your mark with an industry leader, we want to meet you!

• Handle second-level support escalations from commercial customers, providing timely and effective solutions
• Investigate, diagnose, and resolve hardware, software, and network issues
• Assist in coordinating technician dispatch for on-site service, tracking progress, and documenting results
• Use our lab environment to reproduce customer issues to help identify the root cause
• Create and update detailed documentation and knowledge base articles to assist the entire team
• Participate in team projects aimed at improving support processes and customer satisfaction

Technical Skills

• A minimum of one year of experience in an advanced technical support role (Level 2)
• A solid understanding of networking fundamentals (TCP/IP, DNS, DHCP)
• Fluency in French and English (written and spoken) is essential
• Experience with commercial AV systems or digital signage software (MagicInfo, Navori, or other) is a strong asset

Personal Qualities

• A passion for technology and a strong desire to learn advanced troubleshooting
• An analytical and methodical approach to problem-solving
• A collaborative spirit and a strong desire to learn and support your teammates
• The ability to manage and prioritize multiple tasks in a fast-paced environment

Life at Stingray

• A cool office in Montreal & a h ybrid workpolicy
• Share purchase plan (with a contribution from Stingray)
• Access to virtual healthcare
• Stingray café with breakfasts and snacks offered every day
• Free fitness classes offered weekly
• Access to private nutrition & wellness advising
• Free language classes
• Summer hours
• Milestones celebrated with our loyalty program
• 5@7 and vibrant social events
• And much more!

Montreal-based Stingray Group is a leading music, media and technology company with over 1,200 employees worldwide. Our offices are located in the Old Port of Montreal just minutes from the Lachine Canal bike path, a prime location for picnics or a jog at lunch time.

Stingray supports the principles of Employment Equity and is committed to ensuring our workforce is representative of the communities we serve and in which we operate. Women, Aboriginal peoples, persons with disabilities and visible minorities are encouraged to apply and to self-identify so we can work towards full representation of those groups within our company.

Not the job for you? Go to jobs.stingray.com to consult other available positions and learn more about Stingray, we’re always on the lookout for new talent.

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