Junior IT Support Analyst

Pearson Whiffin; New Brunswick; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading IT support firm in Canada, New Brunswick, seeks a Junior IT Support Analyst. This role is ideal for individuals at the beginning of their IT careers who enjoy problem-solving and providing user support. Responsibilities include providing technical support, managing user accounts, and troubleshooting network issues. Candidates should have a working knowledge of Windows 10 and Active Directory. This is a great opportunity to develop essential technical skills in a supportive environment.

Qualifications

• Good working knowledge of Windows 10 & 11.
• Hands-on experience with Active Directory including user management.
• Basic understanding of networking principles.

Responsibilities

• Provide first-line and second-line technical support to end users.
• Troubleshoot hardware, software, and network issues.
• Manage user accounts and permissions in Active Directory.

Skills

Good working knowledge of Windows 10 & 11

Strong communication and customer service skills

A proactive attitude and willingness to learn

Education

IT-related qualifications or certifications (e.g. CompTIA, Microsoft)

Job description

We’re looking for a Junior IT Support Analyst and is a great opportunity for someone early in their IT career who enjoys problem-solving, supporting users, and developing their technical skills in a supportive environment.

Key Responsibilities

• Provide first-line and second-line technical support to end users
• Troubleshoot hardware, software, and network issues
• Support and maintain Windows 10 and Windows 11 environments
• Manage user accounts, permissions, and group policies in Active Directory
• Assist with basic networking tasks (LAN/WAN, TCP/IP, DNS, DHCP)
• Log, track, and resolve incidents and service requests
• Escalate complex issues where necessary and follow through to resolution
• Maintain clear documentation and contribute to knowledge bases

Skills & Experience

• Good working knowledge of Windows 10 & 11
• Hands‑on experience with Active Directory (user management, password resets, permissions)
• Basic understanding of networking principles
• Strong communication and customer service skills
• A proactive attitude and willingness to learn

Desirable (but not essential)

• IT-related qualifications or certifications (e.g. CompTIA, Microsoft)