Junior Customer Service Representative, Personal Lines

Lawrie Insurance Group; Hamilton; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading insurance company in Hamilton is seeking a Junior Customer Service Representative to join their Personal Lines team. This role focuses on managing client portfolios, providing professional advice for claims and billing, and processing policy changes. Ideal candidates will have over 5 years of customer service experience, strong communication and organizational skills, and a keen attention to detail. The company offers full support for obtaining a RIBO license for the successful candidate.

Benefits

Reimbursement for RIBO prep course and exam costs

Qualifications

• 5+ years of customer service or hospitality experience.
• Eagerness to obtain RIBO license before joining.
• Strong communication, presentation, and relationship skills.
• Ability to learn quickly and organize work effectively.
• Strong accuracy and attention to detail.

Responsibilities

• Provide timely professional advice to clients for renewal claims, billing, etc.
• Process all policy changes/requests to ensure accurate responses.
• Underwrite all renewals thoroughly – responsible for retention.
• Manage a client book of business.
• Review client’s overall insurance needs and refer to other departments as appropriate.
• Process month end reports.

Skills

Customer service

Communication skills

Organizational skills

Attention to detail

Presentation skills

Problem-solving

Job description

Eager to start your career in the insurance industry? Do you love helping people and brightening their day? Are you thrilled to go the extra mile to provide excellent customer service? Do you enjoy solving problems and making clients happy? If so, this position might be just perfect for you!

Our Personal Lines team is on the lookout for a dynamic individual with a strong background in customer service to join us as a Junior Customer Service Representative, Personal Lines. So, if you’re passionate about helping people, excited to provide top-notch service, and eager to start your journey in the insurance industry, we want you on our team!

Not sold yet? No RIBO license is required to apply. If you’re the successful candidate, we’ll reimburse you for 100% of prep course and exam costs when you join us.

This role offers you the chance to manage a portfolio of clients, fostering strong and lasting relationships. You'll handle account servicing by processing policy changes and offering claims advice ensuring high client retention.

What will you do?

• Provide timely professional advice to clients for renewal claims, billing, etc.
• Process all policy changes/requests to ensure accurate and timely responses.
• Underwrite all renewals thoroughly – responsible for retention.
• Managing a client book of business.
• Review client’s overall insurance needs and refer to other departments as appropriate.
• Process month end reports.

Knowledge, Skills, and Qualifications

• 5+ years of customer service or hospitality experience.
• Eagerness to obtain your RIBO license before joining, with our full support.
• Strong communication, presentation, and relationship skills.
• Ability to learn quickly.
• Ability to organize and prioritize work effectively.
• Strong accuracy and attention to detail.
• High level of computer skills, and knowledge.

Lawrie Insurance Group Inc. Is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please advise if you require accommodation.