JAPANESE Player Support Agent

Keyword Studios; Montreal; Remote; CAD 30,000 - 60,000; Part time

Job summary

A leading player support company is looking for a bilingual Support Agent to assist gamers with account issues and inquiries. Responsibilities include troubleshooting, customer interaction, and collaboration with developers. Ideal candidates have a passion for gaming and must be bilingual in Japanese and English. The role offers a part-time, remote schedule with competitive pay ranging from $18.20 to $21.20 per hour.

Benefits

Employee benefits, including health and dental care

Partnerships with STM, Telus, and BIXI

Employee Assistance Program

Qualifications

• Bilingual in Japanese and English (spoken and written).
• Experience in a relevant or related field is an asset.
• Experience in a similar position is an asset.

Responsibilities

• Assist video game players in troubleshooting account issues.
• Interact with clients' customers for inquiries.
• Forward important information to developers.

Skills

Bilingual in Japanese and English

Passion for video gaming

Ability to juggle multiple tasks

Comfortable with digital technologies

Interest in the video game industry

Job description

Overview

We have been pioneers & leaders in the Player Support field for over 15 years. We are one of the premier international providers of services for companies that publish and develop MMOs, virtual worlds, social games, casual games, mobile games, and transmedia content.

We also provide services for online payment and virtual goods providers.

Responsibilities

• You would assist video game players in troubleshooting their account issues via ticketing, phone and/or live chat.
• You would interact with our clients' customers for all the inquiries they could have about the game.
• You would assist the developers by forwarding them important information form all the issues you handle with customers.

Qualifications

• Bilingual in Japanese and English (spoken and written)
• Passion for video gaming or customer service
• Ability to juggle multiple tasks while managing your time efficiently
• Comfortable with digital technologies (computers, video game consoles, touchscreens)
• An interest in the video game industry
• Experience in a relevant or related field (an asset)
• Experience in a similar position (an asset)

Benefits

• Full-time schedule, plus employee benefits, including health and dental care, when eligible.
• $18,20-$21.20 per hour (depending on shift)
• Partnerships with STM, Telus and BIXI (among others)
• Employee Assistance Program

Phases of our Recruitment Journey

1. You send us your application with the resume.
2. We’ll invite you for the online Interview via MS Teams with one of our recruiters. It’s a perfect chance to exchange questions and get to know each other better.
3. After that interview, we invite you to our online language (English and Japanese) assessment to better evaluate your written skills. Our language test will require typing, so we would encourage you to take it on a computer and make sure you have the keyboard in your language settings to facilitate its completion. Check your inbox to find the test invitation and keep your phone close!
4. For some projects there might be a second interview with a Team Lead or an Operations Manager.
5. At the end of our journey - hopefully you will receive an offer and become our new Keywordian! Our recruitment process is fully online and remote. We value each application and review every candidate individually.

Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

Please be advised that this position requires the successful applicants to be able to effectively communicate in English (both verbally and in writing). This is due to the position requiring constant communication with clients and team members outside of Canada.

Privacy Notice

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at the privacy page (text available in the advertisement).

Role Information: JP

Studio: Keywords Studios

Location: Americas, Canada

Area of Work: Business Development, Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Part Time, Remote