IT Support Technician: Modern Endpoint & User Helpdesk

The Law Office Management Association (TLOMA); Vaughan; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading law firm in Vaughan is seeking a Technology Support Technician to provide first-level support for hardware and software issues. The ideal candidate will have strong troubleshooting and analytical skills, along with knowledge of Microsoft O365 and Windows 11. This position offers a competitive salary, a generous benefits package including health care spending, and ample opportunities for professional development within a collaborative team environment.

Benefits

Competitive salary

100% paid benefits package

Flexible Health Care Spending Account

Endless professional development opportunities

Flexible Summer Hours Program

Qualifications

• Relevant knowledge, experience, or technical training.
• Knowledge of Microsoft O365 administration and Windows 11.
• Understanding of networking concepts like IP addressing and Active Directory.

Responsibilities

• Provide first-level support for hardware, software, and network issues.
• Support user account setup and password resets.
• Assist with onboarding and offboarding including workstation preparation.

Skills

Troubleshooting skills

Analytical skills

Verbal communication

Written communication

Organization skills

Tools

Microsoft 365

Microsoft Intune

Windows 11

Visual Basic/VBA

Job description

A leading law firm in Vaughan is seeking a Technology Support Technician to provide first-level support for hardware and software issues. The ideal candidate will have strong troubleshooting and analytical skills, along with knowledge of Microsoft O365 and Windows 11. This position offers a competitive salary, a generous benefits package including health care spending, and ample opportunities for professional development within a collaborative team environment.