IT Support Analyst

Thomas Fleron Consulting Ltd.; Calgary; On-site; CAD 55,000 - 68,000; Full time

Job summary

A professional services company is seeking an IT Support Specialist to provide technical assistance and support. The ideal candidate will have at least 1 year of IT support experience, a strong understanding of Windows and Microsoft 365, and exceptional troubleshooting skills. This full-time position offers a competitive salary ranging from $55,000 to $68,000 annually, along with benefits such as flexible scheduling and paid time off. The role requires in-person engagement in Calgary, Alberta.

Benefits

Dental care

Employee assistance program

Extended health care

Flexible schedule

Paid time off

Qualifications

• Minimum of 1 year experience in IT support, help desk, or technical assistance.
• Strong understanding of Windows operating systems and basic networking concepts.
• Exceptional troubleshooting and analytical skills.

Responsibilities

• Deliver first- and second-level technical assistance for desktops and laptops.
• Diagnose hardware, software, network, and application challenges.
• Address support inquiries through our ticketing system and email.

Skills

IT support experience

Troubleshooting skills

Communication abilities

Customer-oriented attitude

Analytical skills

Education

Diploma or certification in IT, Computer Science, or a related field

Tools

Windows operating systems

Microsoft 365

macOS

Job description

Requirements

• Minimum of 1 year experience in IT support, help desk, or technical assistance
• Strong understanding of Windows operating systems and basic networking concepts
• Familiarity with Microsoft 365 and commonly used business applications
• Exceptional troubleshooting and analytical skills
• Strong communication abilities and a customer-oriented attitude
• Capability to handle multiple responsibilities and prioritize effectively
• Diploma or certification in IT, Computer Science, or a related field is a plus

Responsibilities:

• Deliver first- and second-level technical assistance for desktops, laptops, mobile devices, and peripherals
• Diagnose hardware, software, network, and application challenges
• Address support inquiries through our ticketing system, email, and face-to-face interactions
• Install, set up, and maintain Windows and macOS platforms
• Provide support for Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
• Onboard new users, manage permissions, and oversee user account maintenance
• Keep clear documentation of issues, solutions, and procedural standards
• Elevate complex problems to senior IT personnel or external vendors as needed
• Assist with system upgrades, backups, and basic security duties

Company:

At Thomas Fleron Consulting Ltd., we are a professional services company dedicated to offering technological, reporting, and operational support to businesses across Canada. Our emphasis is on delivering practical solutions, establishing dependable systems, and fostering robust client relationships. This full-time role offers a competitive salary ranging from $55,000.00 to $68,000.00 annually, along with benefits such as dental care, an employee assistance program, extended health care, a flexible schedule, and paid time off. The position requires in-person engagement.